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Welcome to CommonSpirit Careers

The power of humankindness works here

Refund Specialist

  • Dignity Health
  • Prescott Valley, Arizona, Remote
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $17.28 - $24.41 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-456786
Employment Type
Full Time
Department
Patient Financial Services Admin
Hours/Pay Period
80
Weekly Schedule
Monday - Friday (7:00am - 3:30pm)
Shift
Day
Remote
Yes
Category
Accounting and Finance

Job Summary and Responsibilities
  • Validates the appropriate posting of money to the accounts receivable and applies denials using the collection tool and policies and procedures to achieve department and hospital goals.
  • Researches accounts and documentation to determine validity of refunds.
  • Posts adjustments for appropriate account reconciliation and resolution.
  • Meets productivity standards for processing refunds in an effort to achieve account resolution.
  • Maintains and facilitates communication within the business and clinical divisions.
  • Responds professionally and within appropriate timeframes to telephone, e-mail and task inquiries.
  • Participates in staff meetings, performance improvement activities and committees as assigned.
  • Utilizes issues log when necessary.
  • Supports the cash management function by providing backup to all Cash Management positions as needed.
  • Other job duties as assigned.

Job Requirements

  • High School graduate or GED.
  • Accounts receivable experience.
  • One year of hospital or clinic collection experience.
  • Knowledge of coding rules and guidelines and the ability to appropriately interpret EOBs for acute care and ambulatory services.
  • Basic knowledge of accounting principles.
  • Knowledge of 835 processes to ensure accurate refunds are processed to correct payer.
  • Ability to resolve accounting issues related to cash posting.
  • Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service.
  • Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment.
  • Ability to maintain acute attention to detail.
  • Basic computer literacy and proficiency in Microsoft Windows.
  • Basic proficiency with MS Office (Outlook, Word, Excel).
  • Experience with insurance billing computer applications preferred.
  • Ability to operate 10 key calculator.

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

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