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Welcome to CommonSpirit Careers

The power of humankindness works here

Supervisor Referrals and Image Processing

  • Dignity Health Medical Group
  • Sacramento, California
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $36.00 - $49.07 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-468865
Employment Type
Full Time
Department
Contact Center
Hours/Pay Period
80
Weekly Schedule
Monday - Friday (8:00am - 5:00pm)
Shift
Day
Remote
No
Category
Management

Job Summary and Responsibilities

As our Supervisor, Referrals and Image Processing, reporting to the Centralized Scheduling Manager, you will be responsible for the daily operations of the Release of Information and Scheduling team. This role includes the management, maintenance, and protection of patient health information, as well as supervising personnel and ensuring compliance with regulatory requirements.

Every day, you will provide leadership in implementing and maintaining the meaningful use program and department standards. Additionally, this position supports patients, physicians, staff, and vendors by facilitating communication and ensuring timely and appropriate information distribution. Key oversight areas include release of information (ROI), record processing, electronic medical record (EMR) management, scanning, batching, quality assurance, and audits. Travel between related service areas may be required.

To be successful in your role, you will strategically supervise and optimize the daily operations of Referrals and Image Processing, ensuring meticulous management, maintenance, and protection of patient health information. You will demonstrate exceptional leadership in ensuring regulatory compliance, implementing meaningful use programs, and fostering seamless communication among all stakeholders, while overseeing critical functions such as ROI, EMR management, and quality assurance to enhance efficiency and data integrity.

  • Supervise the daily operations and staff of the Release of Information (ROI) and Scheduling departments, ensuring effective workflows, proper staffing, adherence to clinic protocols, and continuous service delivery across all service lines.
  • Maintain current knowledge of HIPAA, Joint Commission, Dignity Health, and other applicable federal, state, and accrediting standards to ensure all ROI and scheduling practices comply with privacy laws, ethical guidelines, and internal policies.
  • Oversee the processing of medical record requests and releases, ensuring secure handling, proper authorization, and timely response which includes managing the storage, access, and destruction of medical records in alignment with legal retention guidelines.
  • Implement and enforce SOPs for internal and external providers related to imaging orders and scheduling processes and ensure documentation practices support accuracy, consistency, and compliance.
  • Ensures accuracy in data entry, scanning, and indexing of medical records within the EMR and conducts regular audits to verify the completeness, accuracy, and timeliness of patient records and information releases.
  • Leads staff training, performance evaluations, and coaching to promote growth and accountability and set clear expectations, provide feedback, and support professional development aligned with operational and compliance goals.
  • Assess and allocate staffing, equipment, and technology resources and prepare performance and productivity reports to guide resource planning and operational efficiency.
  • Act as a subject matter resource for staff, providers, and external customers regarding ROI and scheduling concerns and resolve escalated issues promptly.
  • Support operational workflows for referral intake, appointment booking, and template optimization to enhance scheduling and referral coordination.
  • Support effective use and integration of information systems, including but not limited to Cerner/Flowcast, Merge RIS, PACS, Concur, Mobil MD, Avatar, Avaya, and others critical to ROI and scheduling operations.
  • Promote a culture of safety, respect, and accountability and encourage team engagement and morale through regular communication and positive leadership.
  • Assists in monitoring department expenses, supply inventory, and budget support activities and works with leadership to reconcile discrepancies and ensure cost-effective operations.
  • Participate in quality improvement projects and recommends workflow enhancements and collaborates on cross-functional initiatives to elevate service quality and operational outcomes.
Job Requirements

Minimum Qualifications:

  • At least 2 years of experience in a Release of Information (ROI) and/or Health Information Management (HIM) department
  • 3 years call center lead or supervisory experience


Preferred Qualifications:

  • Bachelors Other in Health Information Management, Healthcare Administration, or related field
  • Experience with Cerner, Epic or similar EMR systems
  • Registered Health Information Administrator
  • Registered Health Information Technician
Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.

One Community. One Mission. One California 

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

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