Principal Network Engineer, Operations & Observability

CommonSpirit Health
Englewood, Colorado, Remote

Apply

About Us

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $60.24 - $89.60 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID: 2026-467941
Employment Type: Full Time
Department: Information Technology
Hours/Pay Period: 80
Weekly Schedule: Monday - Friday (8:00 AM - 5:00 PM)
Shift: Day
Remote: Yes
Category: Information Technology

Job Summary and Responsibilities

The System Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for systems owned by the CommonSpirit Health Technology Infrastructure team. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades, and evaluating and installing patches and software updates. Responsibilities also include operational support activities such as resolving software and hardware related problems, managing backup and recovery activity, administering technology layers, managing monitoring and alerting functions, performing capacity planning and conducting version management.

System Engineers work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health's IT standards, controls and governance.

To be successful, individuals must possess a combination of technical, business and leadership skills. This requires an understanding of customers' business needs, processes, and functions. They also require a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must possess excellent communication skills and the ability to influence others.

The Principal System Engineer is considered a subject matter expert in the enterprise and multiple technology areas, platforms and functions. They are responsible for maintaining a deep awareness and understanding of emerging trends and technologies in IT and Healthcare. Assignments span the enterprise as the principal system engineer will be responsible for standards and technical roadmap development.

This senior role focuses on the strategic architecture, administration, and continuous improvement of the organization's network operations tooling ecosystem. The scope includes platforms such as Cisco Catalyst Center, AKIPS, NNMi, OMi, ThousandEyes, and other related network management, monitoring, and observability technologies.

Key Technical Leadership Responsibilities:

Platform Lifecycle Management: Serve as the senior technical authority for the planning, design, implementation, integration, support, and lifecycle management of these enterprise platforms. Ensure they meet organizational requirements for availability, performance, scalability, data integrity, and operational effectiveness.
Platform Focus Areas: Specific platform responsibilities cover network performance monitoring, synthetic and path visibility, event and fault management, telemetry collection, alerting, and operational reporting.
Advanced Expertise: Requires advanced expertise in systems administration for network performance management and operations platforms, along with a strong foundation in data management practices crucial for monitoring, correlation, reporting, and operational decision-making.

Enterprise Architecture and Strategy:

Future-State Vision: Operate at an enterprise architect level to define and advance the future-state vision for modern network operations capabilities.
Strategy and Roadmap: Develop the technical strategy and roadmap for telemetry, event correlation, observability, intelligent alerting, automation, and AIOps-relevant functions to enhance operational maturity and service reliability.
Architectural Standards: Establish architectural standards and integrated solutions to improve the collection, normalization, analysis, and correlation of operational data across network platforms and services.
Collaboration and Operational Model: Collaborate with infrastructure, operations, application, and leadership teams to enable a more proactive, data-driven, and scalable network operations model, ensuring alignment with organizational objectives and enterprise technology standards.

Essential Functions:

Develops organizational policies, standards, and guidelines for methods and tools. Sets direction and leads in the introduction and use of techniques, methodologies and tools, to match overall business requirements, ensuring consistency across all user groups. Leads the development of organizational capabilities for methods and tools (including automation) to ensure adoption and adherence to policies, standards and processes.
Determines testing policy, and owns the supporting processes including software security testing. Manages all risks associated with the testing and takes preventative action when any risks become unacceptable. Initiates improvements to test processes and directs their implementation. Assesses suppliers' development and testing capabilities. Determines project testing standards for all phases, influencing all parties to conform to those standards.
Sets the release policy for the organization in the context of both development and production/operations. Ensures that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned and compliant and that test and validation and configuration management are partnered in all release and deployment activities. Provides authorization for critical release activity and point of escalation.
Maintain primary responsibility for strategic planning, technical roadmap development, standards and architecture.
Oversees efforts with key vendors to understand future application product plans in conjunction with IT leadership.
Perform project resourcing, oversight and management.
In conjunction with the Director and/or Manager, coaches the team on personal development and develops training strategies and schedules.
Initiates methods and approaches to meet defined business objectives. Resolves subtle complexities that often have significant implications for program’s overall success.
Works on, and may lead, multiple projects that may span the enterprise.
Identify automation opportunities and implement scripted solutions.
Serves as an escalation point for complex requests and issues.
Provide overall ownership of the Change Management process for the System Engineer team.
Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
Act as primary conduit to oversee support efforts between System Engineering and other CommonSpirit Health teams, and provide escalation and resolution functions when necessary.
Schedule and manage all performance tuning and troubleshooting efforts.
Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
Provide overall technical ownership for all support and project issues and responsibilities within the System Engineering teams.
Design, implement and maintain a comprehensive monitoring and alerting process across all Technology Infrastructure platforms.
Utilize standard tools and methodology to develop system and support performance metrics.
Demonstrate comprehensive knowledge & expertise with CommonSpirit business processes and routines.
Perform crisis management during high-severity operational incidents.
Perform meeting facilitation for staff, operational support and project meetings. Act as the primary lead.
Complete assignments as required by the Director / Manager and work effectively with all levels of leadership.
May require on-call coverage responsibilities.
Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Job Requirements

Bachelors of Arts degree or equivalent experience

10 years of professional IT experience in an IT technical or infrastructure field

5+ years Unix operational experience (Solaris, AIX, Linux)

5+ years Windows Server operational experience

Preferred experience:

Healthcare industry experience

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Apply

Map this location

Look for gyms, restaurants, doctors and schools in the area.

Map this location

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

IT Software Engineer
- CommonSpirit Health
- Englewood, Colorado, Remote
IT Software Engineer
- CommonSpirit Health
- Englewood, Colorado, Remote
IT Software Engineer
- CommonSpirit Health
- Englewood, Colorado, Remote
IT EPIC Ambulatory Application Analyst Sr
- CommonSpirit Health
- Englewood, Colorado, Remote