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Welcome to CommonSpirit Careers

The power of humankindness works here

Medical Assistant Patient Services Rep

  • Dignity Health Medical Group
  • Rancho Cordova, California
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $24.51 - $27.45 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-464176
Employment Type
Full Time
Department
Contact Center
Hours/Pay Period
80
Weekly Schedule
Sunday - Saturday (6:00am - 7:30pm)Varied/Holidays
Shift
Day
Remote
No
Category
Medical Assistant

Job Summary and Responsibilities

Patient Service and Appointment Management

  • Schedule and register patient appointments for multiple providers, and process cancellations.
  • Answer, screen, and process a high volume of incoming calls in a professional manner.
  • Process all communication requests (phone, fax, email, and other channels) with an emphasis on efficiency and accuracy.
  • Provide patients with information for other requests, such as addresses/directions, phone numbers, hours of operation, and contact information for other departments (e.g., billing).
  • Utilize and adhere to phone scripts, clinical decision trees, and scheduling criteria following department guidelines.
  • Use independent knowledge and training to determine the appropriate appointment type and urgency, routing the call or scheduling the patient to the appropriate resource.
  • Update patients on the status of their referral or authorizations.
  • Send accurate and complete communication to physicians or other healthcare providers.
  • Document clinically relevant findings in the patient's record following approved protocols.
  • Provide laboratory and radiology results to patients via phone or electronic communication when within approved policy guidelines and scope of practice.

Issue Resolution and Contact Control

  • Determine the reason for the call and assist the caller with their questions or concerns with a primary focus on first-call resolution.
  • Maintain control of the call by effectively de-escalating issues.
  • Clearly articulate a response to the patient using appropriate voice modulation to instill confidence that a resolution has been or will be found.
  • Facilitate patient issue-resolution by appropriately referring the matter to the RN, physician, supervisor, or issue/content expert.
  • Escalate matters to a supervisor, or request/take appropriate action to enable the issue expert to effectively resolve the matter.
  • Support other team members with escalation concerns, guiding them in the correct process.

Skills and Abilities

  • Exceptional ability to comprehend and communicate clearly and effectively (both verbally and in writing across all communication platforms) with medical center staff, patients, families, and other internal and external customers.
  • Exceptional patient/customer service skills, including effective and efficient problem-solving and analytical skills.
  • Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving.
  • Ability to provide ongoing support for other team members in effectively utilizing communication tools and documenting interactions in applicable systems.

Job Requirements

Required

  • High School Graduate or High School GED 
  • Vocational School Grad Satisfactory completion of a formal Medical Assistant program pursuant to theDivision of Allied Health Professions or military training that is equivalent to anaccredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions.) 
  • Other Minimum of 6 months experience scheduling patient appointments, either in-person or via phone.
  • and Experience with computer systems, including office windows based programs and web based applications.


Preferred

  • Certified Medical Assistant AAMA

**This position is represented by the SEIU-UHW.**

#HelloMedicalAssistants

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

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