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Community Health Advocate

  • CHI Health
  • Omaha, Nebraska
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $16.42 - $23.19 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-455781
Employment Type
Full Time
Department
Community Health Education
Hours/Pay Period
80
Weekly Schedule
Day
Shift
Day
Remote
No
Category
Case Management and Social Work

Job Summary and Responsibilities

The Continuing Care Community Health Worker is responsible for working in conjunction with an interdisciplinary team in order to improve patient social, behavioral, and mental health needs through outreach and engagement activities. Such activities include telephonic and written communication, as well as in-person opportunities with patients, providers, team members, and community-based organizations. 

Work may be focused on, but not limited to: 1) establishing effective relationships and guiding the patient/caregiver through the healthcare system, working to eliminate barriers that might otherwise adversely impact patient care/outcomes; 2) providing general education/training designed to promote self-awareness and reinforce/maximize patient/caregiver self-management skills/tools/resources; and 3) facilitating access to support services, community resources and primary care for enrolled patients and tools for self-management support.  

Essential Key Job Responsibilities

Relationship Building:

  • Establishes rapport with patient and caregivers, evaluates patient’s level of health literacy and comprehension, provides information/guidance for an effective care transition and follows up with the recipient to ensure that information is understood by the recipient. 
  • Responsible for building and maintaining a positive working relationship with providers, community-based organizations, social services, and public health for example.
  • Monitors effectiveness of services provided by external resources and provides timely feedback to the provider/interdisciplinary team.
  • Acts as liaison with members and families to physicians, staff, community resources, and others 
  • Acts as the liaison between the healthcare team and community resources, may require meeting with community leaders to assist in the process of building and maintaining a working/business relationship between the team and community partner.

Patient Care:

  • Acts as an advocate for the patient and family by locating appropriate community resources to address concerns and reduce risk of hospitalization or readmission.
  • Coaches patient/caregiver to improve their communication with physicians, nurses, and other members of the healthcare system; assists patient/caregiver in setting, tracking and meeting personal health goals.
  • Collaborates on patient care issues with an interdisciplinary team, participating in regular and ad hoc case review and Interdisciplinary Team Meetings, and consults with the healthcare team before taking any action that requires a physician order or insurance authorization. 
  • Facilitates patient self-management skills around health status and problem solving for barriers to care.
  • Meets and/or follows-up with patients via phone and/or clinic visit to coordinate and/or provide timely direct assistance in meeting the self-management goals identified.
  • Monitor patient progress towards achievement of goals identified in the plan of care and provide ongoing status reports to the healthcare team, escalate issues/barriers as identified. 
  • Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing gaps, and by identifying, developing, and testing new practices for improving the outcomes of Members. 
  • Assists with administration of social determinants of health screening activities as assigned.

Clerical:

  • Ensures documentation is accurate, useful and in compliance with company policy.
  • Review, interpret, and escalate to care team data and/or information from multiple different electronic platforms
  • Data entry, scheduling appointments and other related tasks.
  • Assist patients / caregivers with completion of various forms and paperwork related to identified social need(s).

Job Requirements

Required Education and Experience 

  • High School Diploma/G.E.D.
  • 1 year experience in a patient-care environment; or 2 years working in a health-related community outreach organization.
  • Preferred Education: AA or BA.
  • Preferred Experience: Knowledge and ability to work with electronic medical records; knowledge of healthcare terminology.

Required Licensure and Certifications

  • Preferred: CHW Certification
Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.