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Welcome to CommonSpirit Careers

The power of humankindness works here

Clinic Ops Specialist

  • California Hospital Medical Center
  • Los Angeles, California
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $25.00 - $28.66 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-456704
Employment Type
Full Time
Department
Women's Center
Hours/Pay Period
80
Weekly Schedule
Monday - Friday 8:00am - 5:00pm
Shift
Day
Remote
No
Category
Administrative and Clerical
Union
SEIU UHW

Job Summary and Responsibilities

The Clinic Operations Specialist plays a crucial role in ensuring our clinic runs smoothly, efficiently, and compliantly, always upholding our organizational mission and values. This position is vital for patient experience, administrative accuracy, and maintaining a high standard of care in a fast-paced environment.

Patient Experience & Service:

  • Warm Welcome: Greet all patients, customers, and visitors with a friendly smile, direct eye contact, using their name, and introducing yourself. Ensure each person receives undivided attention.
  • Check-in: Guide patients through the check-in process, asking about their journey to the clinic.
  • Financials: Accurately collect co-pays, co-insurance, deductibles, and self-pay amounts for both facility and professional services, providing printed receipts.
  • Checkout & Scheduling: Warmly check out patients, ask about their visit, resolve any concerns, schedule future appointments (EHR), and validate parking.
  • Phone Etiquette: Answer calls promptly and professionally with a "smile in your voice." Triage calls, transfer them warmly to the correct staff, and avoid placing callers on hold without consent and estimated wait times. If a message is preferred, take a clear, detailed message with required action and deadline.
  • Feedback: Encourage patient feedback to support ongoing performance and quality improvements.
  • Office Environment: Keep the reception area neat, tidy, and ensure refreshments are available for patients throughout the day.

Administrative & Operational Excellence:

  • Patient Registration (MS4):
    • Accurately pre-register and complete patient registrations in MedSeries 4 (MS4) according to current policies and training.
    • Consistently use MS4 to verify if a patient is new or established at California Hospital Medical Center (CHMC).
    • Ensure accurate patient identification in MS4 to prevent duplicate medical record numbers.
    • Create accounts for new and established patients in MS4.
  • Record Management: Organize and scan paper medical records into the appropriate locations within the Electronic Healthcare Record (EHR).
  • Scheduling & Preparation:
    • Review the clinic schedule in advance.
    • Contact patients to remind them of appointments, assist with registration, and reschedule as needed.
    • Prepare patient records for the next business day, ensuring all necessary medical records, lab results, etc., are available. Follow up with patients or primary care doctors as needed.
  • Payment Logging: Accurately log all collections and update specified electronic systems.
  • Workflow Management: Ensure smooth office operations to minimize waits and delays for patients.
  • Team Collaboration: Work closely with clinicians and administrative staff to ensure patients are seen in a timely manner.

Compliance & Professionalism:

  • Organizational Alignment: Perform all duties in line with the organization's mission, policies, and performance improvement plan.
  • Regulatory Adherence: Comply with JCAHO and all other licensing, accrediting, and regulatory agency requirements.
  • Conduct Standards: Adhere to all Standards of Conduct Requirements, including completing the acknowledgement card and required compliance education.
  • Policy Review: Regularly review and adhere to departmental and organizational policies, procedures, and guidelines.
  • Continuous Learning: Complete all departmental and mandated CHW competencies on time.

Job Requirements
  • A minimum of 2 years progressively responsible office administrative experience in a physician-based practice.
  • Experience communicating with individuals on a one-on-one basis from a variety of socio economic and ethnic backgrounds and at various organizational levels, using appropriate vocabulary and grammar in order to convey information., upon hire
  • Fire Safety, within 90 Days
  • Payment Card Industry Data Security Standards (PCI-DSS) training within 15 days of hire
Where You'll Work

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Womens Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nations five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/californiahospital for more information.

One Community. One Mission. One California 

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

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