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Health Services Coordinator

  • VMFH Division Support Services
  • Tacoma, Washington
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $32.38 - $48.17 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-454254
Employment Type
Full Time
Department
Patient Relations / Customer Service Satisfaction
Hours/Pay Period
80
Weekly Schedule
Monday - Friday (8:00 AM - 5:00 PM)
Shift
Day
Remote
No
Category
Administrative and Clerical
Union
5181PROF

Job Summary and Responsibilities

As our Health Services Coordinator, you will play a pivotal role in ensuring the efficient delivery and seamless coordination of health services, directly impacting patient access and care quality.

Every day you will manage patient schedules, facilitate communication between patients, providers, and external health organizations, and coordinate referrals and follow-up care.

To be successful in this role, you must demonstrate exceptional organizational and communication skills, a strong understanding of healthcare procedures and terminology, and a compassionate, patient-centered approach.

Coordinates the full cycle of the injured patients’ claim from onset to completion.

    • Advocates for all parties and serves as a liaison on behalf of the provider to ensure the injured patients’ questions and issues are addressed.
    • Ensures all required forms and documents are completed by the responsible party in accordance with established procedures and regulations. Checks to ensure providers have completed all required fields with sufficient information on the Activity Prescription Form (APF) to ensure patients get back to work in some capacity as soon as they are ready.
    • Tracks requests received and responses given for questions from doctors, employers, workers, or L&I.
    • Monitors the claim in the computer system, calls the involved parties, and ensures everyone is communicating clearly and the case is progressing appropriately.

Advocates for all parties and serves as a liaison on behalf of the provider to ensure the injured patients’ questions and issues are addressed.

    • Tracks and addresses barriers that prevent a patient from returning to work and develops strategies to address the issues.
    • Accesses and reviews claim notes to see why a delay may have occurred and address the matter to make progress.
    • Ensures care coordination among providers to improve clinical outcomes.
    • Contacts doctor/provider to determine patients’ needs; communicates with employers to inform them of what is acceptable light duty so the patient is back to work and performing tasks that won’t exacerbate the injury.
    • Works with the employer to identify ways to modify the job, the equipment or the location, when necessary.

Trains new providers and clinic staff on the COHE system and procedures

    • Collects and organizes data that monitors the effectiveness of the COHE health care delivery system. Distributes reports and explains results to continue improved efficiencies.
    • Receives and reviews standard reports such as the provider scorecards sent by the L & I division and delivers to the provider. Explains the results so providers can continue to improve their efficiencies and earn incentives.
    • Maintains a list of participating employers and labor unions for the COHE.

Develops and delivers presentations for appropriate groups promoting participation and/or support for the COHE.

Participates in performance improvement activities and contributes to program development to facilitate accomplishment of departmental goals.


Job Requirements
  • Bachelors Degree in nursing, social work, vocational rehabilitation or a related field and three (3) years of experience in either direct patient care, return to work coordination, or occupational health care.
Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.