Systems Director, Population Health Service Organizations

The System Director of IT Population Health Services Organization (PHSO) is a leader responsible for the strategic oversight, architecture, and operational performance of IT systems and applications that support population health management, managed care operations, and end-user support services within a Population Health Services Organization (PHSO). This role is pivotal in driving the successful implementation and optimization of platforms used for care coordination, risk stratification, quality improvement, and payer-provider integration, ensuring alignment with the organization's value-based care and health equity goals.

Reporting to the System VP of Physician and Clinical Enterprise, the director collaborates closely with senior leadership including the CEO, COO, VP of analytics, and Compliance leadership. The incumbent leads a multidisciplinary team encompassing system analysts, IT support specialists, data integration engineers, application developers, architects, and vendor partners to deliver seamless, high-performing technology solutions that support both clinical and administrative stakeholders across the PHSO and affiliated provider networks.

In addition to managing the population health IT ecosystem, the director oversees the End User Services function—ensuring reliable desktop support, efficient help desk operations, timely issue resolution, and excellent customer experience for all system users. The individual is also responsible for maintaining a secure, interoperable, and scalable IT architecture that meets regulatory requirements (HIPAA, NCQA, CMS), supports real-time data exchange (e.g., via HIEs, FHIR, HL7), and enables actionable insights through integrated analytics platforms.

This leadership role plays a central part in advancing the organization's ability to manage cost, improve care quality, and enhance patient and provider experience across government and commercial managed care contracts.

Essential Functions:

Systems Strategy & Leadership

Lead the design and implementation of IT systems that support managed care and population health objectives.

Align systems architecture with organizational strategies related to value-based care, ACOs, Medicare Advantage, Medicaid, and commercial payer programs.

Oversee integration of clinical and claims data to support whole-person care.

Population Health & Managed Care Integration

Ensure systems support care coordination workflows, care management documentation, and chronic condition tracking.

Manage platforms that support risk stratification, predictive modeling, and attribution logic.

Collaborate with clinical leadership to build technology-enabled pathways for preventive care, care gaps, and patient engagement.

End User Services Management

Lead and mentor the End User Services team, ensuring excellent IT support for clinicians, case managers, analysts, and administrative staff.

Develop and monitor SLAs, support KPIs, incident response times, and user satisfaction metrics.

Oversee help desk operations, ticketing systems, desktop support, hardware/software provisioning, and user access governance.

System Support & Architecture

Direct the architecture and scalability of population health IT platforms and managed care applications.

Ensure systems are resilient, secure, and compliant with federal, state, and local data privacy laws.

Work with infrastructure and cloud teams to manage hosted environments and ensure system availability.

Interoperability & Data Management

Support interoperability between EMRs/EHRs, payer systems, HIEs, and third-party applications using FHIR, HL7, X12, or APIs.

Ensure high data quality and integrity across disparate sources including clinical, claims, SDoH, pharmacy, and utilization data.

Analytics & Reporting

Partner with analytics teams to enable performance dashboards, financial risk reports, and contract performance monitoring.

Ensure systems support HEDIS, STARS, CAHPS, and other regulatory and quality reporting requirements.

Identify system enhancements to support accurate and timely reporting of key population health and managed care metrics.

Project & Vendor Management

Manage vendor relationships for care management, analytics, and managed care platforms (e.g., EZCap, QNext, Innovaccer).

Lead cross-functional projects for new implementations, upgrades, or enhancements.

Track and report project timelines, risks, and success metrics.

Compliance & Governance

Ensure all systems comply with HIPAA, NCQA, CMS, and state/federal regulations.

Participate in data governance committees to maintain data stewardship and documentation standards.

Financial Stewardship:

Demonstrate effective financial stewardship by performing cost benefit analysis, and recommend solutions within corporate policies and standards

Team Development:

Lead and mentor System Managers, architects, developers, and integration engineers, fostering a culture of innovation, collaboration and continuous learning

CyberSecurity

Working with the CRO, holds accountability for cybersecurity related to PHSO applications and data movement.

Partnering with the CRO, responsible for appropriate role based access control, accesses, and provisioning

Ensure system compliance with SOC2 type 2 standards

Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Bachelors Of Science - Information Technology, Health Informatics, or related field required

Masters Of Science - Information Technology, Health Informatics, or related field preferred

10+ years in healthcare IT, with 5+ years in a leadership role.

Experience with managed care models (Medicare Advantage, ACO, Medicaid), HIE integration, and population health tools (e.g., Epic EZCap, QNext, Healthy Planet, Innovaccer,).

Experience with FHIR, HL7, CCD, APIs, and other interoperability standards.

Familiarity with ACO, CIN, and value-based care models.

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.