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Community Health Worker

  • Mercy Medical Center Merced
  • Merced, California
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $24.15 - $34.12 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2026-453491
Employment Type
Full Time
Department
Community Health / Education Grant Funded
Hours/Pay Period
80
Weekly Schedule
Monday - Friday
Shift
Day
Remote
No
Category
Population Health

Job Summary and Responsibilities

The Community Health Worker helps a person navigate the complex healthcare system, and acts as a liaison and advocate for vulnerable populations, especially the uninsured and homeless. The Community Health Navigator will follow-up with all uninsured persons seen in the Emergency Room but not admitted to the hospital. Additionally, the Community Health Navigator will provide follow-up for referred inpatients and persons within the community. Becoming familiar with and establishing relationships with FQHCs, low cost and free clinics, and other agencies, the Community Health Navigator will serve as a link between the person and community resources with the goal to 1. identify a medical home where a person has access to consistent healthcare. 2. Support individuals in obtaining access to appropriate health care services, including health education for increased knowledge to better self manage their health. 3. Health navigation that links patients to resources for improved quality through screening and assessing patients needs. 4. Completion of CHW certification program through the Charles Drew University. The Community Health Worker does not provide clinical care and does not extend or substitute for the more specialized services of a doctor, nurse, or social worker. This position requires the full understanding and active participation in fulfilling the mission of Dignity Mercy Medical Center Merced. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee may also support Dignity Mercy Medical Center Merced's strategic plan and the goals and direction of the quality improvement/process improvement activities.

Please note that this position is part of our Community Health Worker program in the Emergency Department. This position is a grant-funded position and may be eliminated if funds are no longer available.

As our Community Health Worker, you will serve as a vital link between underserved communities and essential community resources. You will be instrumental in reducing health disparities by helping clients navigate and access critical health, social, educational, and employment services through a home-visiting model.

Every day you will proactively engage with clients through home visits, meticulously assessing their needs and identifying specific Pathways to care and support. You will connect clients to identified community resources, provide guidance on accessing medical, behavioral health, and social services, and offer practical assistance to overcome logistical obstacles.

To be successful in this role, you will possess a profound understanding of the cultural and geographical nuances of underserved communities. A strong ability to problem-solve, coupled with empathy and resilience, is essential for effectively removing barriers to care and empowering clients.

  • Is a role model for the Hospital's Patient Satisfaction effort, i.e. demonstrates AIDET principles when interacting with customers, subordinates and colleagues.
  • Makes follow-up phone calls for selected patients seen in the ED. In person appointments made on an as needed basis.
  • Assists patients in identifying barriers to care and the circumstances that led him/her to seek services at the ED.
  • Assists in linking a person to health and social support services, especially healthcare coverage and a medical home.
  • Refers patients to appropriate health education opportunities in the community for increased knowledge to better self manage their health.
  • Establishes working relationships with health advocates in ED/inpatient to coordinate a person's application for healthcare coverage.

Job Requirements

Required:

  • A minimum of one year of experience in a healthcare setting working with patients, healthcare services, medical groups, and payors, and
  • A minimum of 1 year of experience in community outreach, advocacy work within the healthcare/community, and
  • Driver's License: CA, upon hire
  • Ability to use Google Workspace
  • Demostrated ability to navigate the internet and Windows-based software applications
  • Able to provide culturally appropriate service
  • Ability to build effective relationships with patients, staff, community agencies, and community members
  • Knowledge of healthcare payors, medical groups, and services
  • Understanding of medical terminology
  • Good written and verbal communication skills
  • Completion of Community Health Worker certification program at Charles Drew University, within 12 months of hire
  • Bilingual Spanish speaker with the ability to read and write Spanish

Preferred:

  • Associates in a healthcare-related field
Where You'll Work

Mercy Medical Center, a Dignity Health member, has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus, offering the latest in facility design and technology. Mercy also operates Outpatient Centers, a Cancer Center and several rural clinics.

Wherever you work throughout our system, you will find faces of experience with dedication to high quality, personalized care. Joining our 1,300 employees, 230 physicians and many volunteers, you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.

One Community. One Mission. One California 

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.