Office Supervisor

The Medical Office Supervisor provides coverage and support, under the direction of the Practice Manager, coordinates and supervises clerical and clinical employees. Supervises daily practice operations, and business functions including but not limited to scheduling, registration, billing, collection, patient and employee satisfaction, and purchasing.

Essential Functions

Operational Support

* Oversees staff and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.

* Monitors flow of patients within the office and ensures that staff and patients are aware of delays.

* Develops and enforces work assignments and maintains a master work schedule. Works with the Practice Manager in developing and implementing goals and objectives.

* Oversees office operations and ensures functions are being completed.

* Assists in the development and supervision of staff.

Billing Oversight

* Assists in overseeing the billing practices within the office.

* Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end of day procedures.

* Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to staff.

* Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.

* Assist with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.

* Ensures that collected monies are stored safely according to practice protocol.

Workflow

* Serves as a liaison between the Practice Manager, the providers, and the staff.

* Coordinates activities between clinical and clerical teams to promote teamwork and facilitate intra-office communication and problem solving.

* Ensures the office has adequate inventory while monitoring purchase orders remain within budget parameters.

* Assists Practice Manager with addressing facility issues through coordination of property work orders and repairs as needed.

* Follow appropriate protocol for engaging vendors¿ services, seeks required approvals prior to engaging services, and provides timely follow up of invoice processing.

Organizational Requirements

* Complies with safety and emergency procedures.

* Complies with Hospital/Department/Unit policies.

* Documents activities consistent with Hospital/Department/Unit Guidelines.

* Performs critical/frequent procedures or services.

* Provides care/services based on identified needs.

* Uses required equipment for providing care/services.

* Consults with Hospital/department resources.

* Demonstrates professional responsibility as per job classification.

* Demonstrates Core Values Guest Relations/Guest Service Standards.

* Demonstrates Core Values Based on Behavioral Standards.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Minimum Requirements:

HS Degree or equivelant 

2 years experience in medical office

Associates Degree or above in health or business preferred

CHI Saint Joseph Health supports 5000 active employees, 8 hospitals, specialty clinics, and a Medical Group with more than 200 locations across Central and Eastern KY. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.