Area Director, Clinical Services

The Area Director, Clinical Services (ADCS) is responsible for the leadership and direction of clinical services provided across multiple locations.

Supports American Nursing Care's mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides.  As a member the CommonSpirit Health (CSH) family, our mission aligns and supports that of our parent health system.  Supports CSH and CSH Health at Home’s values, strategic goals and high standards of customer service.  Consistently lives People First Behaviors.  Follows the policies and procedures of the organization.

Adheres to the Corporate Compliance Program, including Confidentiality of HIPPA protected health information. Maintains confidentially of client information.

General

• Functions as an effective team member and contributes to the development and achievement of location and organizational goals and objectives.
• Is promptly and professionally available to assist all office and clinical staff. 
• Maintains effective communication and confidentiality of information.
• Supervises and continually monitors the care provided to Infusion patients and ensures safe and therapeutically effective care. Conducts on-site nursing supervisory visits.
• Provides support and serves as a back up to the Director, Operations, as needed.
• Ensures clinical supervision of personnel in all care/service areas are provided 24 hours per day and 7 days a week. The DCS ensures all patient referrals are handled appropriately and that OASIS data input is correct

Managing Direct Reports

• Responsible for the recruitment/retention, orientation, ongoing training, direction, supervision and evaluation of all nursing, medical records, intake and dietitian personnel. Assures staff competency, nursing, intake and dietitian productivity.
• Creates an “expectation of excellence” and manages performance of direct reports to maximize the value of associates’ contributions towards organizational success.  
• Establishes strategically aligned goals with associate.  
• Encourages and creates opportunities for continuous improvement of associate by providing frequent coaching, mentoring and accurate performance feedback.
• Provides direction and support to associate to deliver quality services with a focus on organizational success.  
• Ensures appropriate staffing levels are maintained.  
• Recruits and retains qualified, productive and customer-focused associates.  
• Interviews, hires and orients direct reports.  
• Monitors recruitment/retention activities and costs.  
• Provides fair and equitable treatment of all associates.  
• Creates a high performing work environment characterized by transparent and open communication, mutual trust and respect. 
• Provides education and training for associates in support of career goals and the organization’s mission and strategies.  
• Maintains positive associate morale, observable through team spirit, a sense of belonging and recognition of accomplishments.  
• Supports and promotes department/branch/organization decisions.

Clinical Services

• Responsible for directing the accurate, complete and timely provision of quality patient care and services in compliance with regulatory, operational and financial requirements.
• Ensure patient’s plan of care is individualized and appropriate.
• Assures the accuracy, completeness and timeliness of clinical records in compliance with regulatory, operational and financial requirements.
• Responsible for assuring compliance with all state, federal, and ACHC regulations and standards.
• Responsible for ensuring that all HCHB clinical workflow for DCS as well as MCSs is completed and current by the end of each business day.
• Responsible for monitoring clinical outcome results; developing and implementing plans for improvement.   Utilizes both SHP outcome data and company outcome data to ensure positive movement in outcome results.
• Responsible for monitoring and evaluating clinical measures of performance including, but not limited to productivity standards, documentation completion standards, and management of patient care.  Develops and follows through with action plans based upon measurement results.
• Responsible for the ongoing development of clinical associate knowledge, understanding, and appropriate completion of OASIS, completion of initial and on-going physician orders, and all other clinical documentation tools.
• Responsible for the accurate, complete and timely communication of regulatory, operational and financial information to clinical and applicable office associates.
• Provides associate education leadership; with implementation assistance from the Manager, Clinical Services:
• New hire orientation.
• Aide in-services.
• General associate meetings.
• Case manager meetings.
• Formal clinical education.
• Completes assigned work flow accurately and in a timely manner.
• Actively participates in branch activities such as strategic planning, Professional Advisory Group meetings, budget development and financial performance; provides sales support when necessary.
• Performs patient visits, patient supervisory visits and shared visits with associates as needed and/or directed by Director, Operations.
• Ensures appropriate on-call coverage and participates in rotation as needed.
• Participates in office functions including intake, payer verification, payroll, billing resolution and laptop support as directed by Director, Operations.
• Acts as back up to Director, Operations.
• May serve at Administrator of Record with State Regulatory agency.

Quality

• Assures appropriate service utilization and correct OASIS scoring.
• Validate frequency of visits based on assessment scoring.
• Work aggressively with field associates to ensure that they perform visits appropriately.
• Ensure appropriate preceptor(s) for field associate when needed.
• Reviews all occurrence and complaint reports and related follow up needed.
• Ensures Quality Assessment Performance Improvement (QAPI) program coordination; including collection and analysis of data measures identified by leadership and the governing body, agency QAPI Committee oversight, implementation of performance improvement activities, QAPI education to inform associates of improvement activities, ongoing evaluation of the effectiveness of improvement activities, documentation of QAPI activities and communication with agency and regional leadership on the program results, activities and effectiveness. 
• All other duties as assigned.

Your benefits include:

Generous annual bonus opportunity based on company performance

Excellent holiday and paid time off plans

Medical, dental, and vision plans

Tuition reimbursement for degree-seeking students

Employer contribution to your 401(k)

Qualifications 

• Current Registered Nurse (RN), Physical Therapist, or Occupational Therapist license in good standing to practice in the state(s) in which they operate.
• Three years management experience.                                     
• Two years clinical home care clinical experience.
• Excellent clinical skills.
• Thorough knowledge and understanding of regulatory home care requirements.
• OASIS certified, or willing to obtain certification within the first two years of employment.
• Excellent organizational, time management and administrative skills, including the ability to set priorities, manage multiple demands effectively, use good judgment, as well as work independently and interdependently to achieve positive and timely results.
• Demonstrated ability to effectively lead, train, develop, establish and maintain behavior and performance expectations, evaluate and manage associate performance.
• Possesses a strong belief in an organizational culture that encourages valuing, recognizing and empowering associates, and service excellence best practices demonstrated through personal behavior and work ethic.
• Strong computer skills, familiar with multiple software programs including Windows based programs.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

American Nursing Care is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.