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Patient Access Trainer

  • Franciscan Medical Group
  • Tacoma, Washington
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About Us

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

Our Mission

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $26.76 - $39.81 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job ID
2025-449168
Employment Type
Full Time
Department
Patient Registration
Hours/Pay Period
80
Weekly Schedule
Monday - Friday (8:00 - 4:30 pm)
Shift
Day
Remote
No
Category
Billing and Scheduling
Union
5191STAFF

Job Summary and Responsibilities

Franciscan Medical Group, a part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Trainer to join our Franciscan Patient Access Team! Come join our cohesive and talent team! No nights, weekends or organizationally recognized holidays required. 

Job Summary

This job is responsible for delivering individual and group on-the-job training to new/current support and/or management staff designed to expand the knowledge of participants and to enhance overall employee competency and productivity as relates to front-end processes. Training may be delivered in a classroom, individual or clinical setting, or through webinars. An incumbent travels to all clinics throughout FMG to respond to training needs, evaluate staff competency/performance in Patient Access functions and provide additional training as necessary.

Essential Job Duties: 

  • Delivers individual and group on-the-job training to meet the needs of front-end clinic staff and management; plans orientation program(s) for new employees who are engaged in front-end support functions at the assigned clinics/facilities.
  • Schedules training rooms/sites and arranges equipment for orientation and/or group training sessions.
  • Delivers training for all new Patient Access staff; offers mandatory training to all Patient Access staff and clinic management as needed.
  • Provides on-site supplemental training to staff as necessary; identifies training-related issues for referral to Patient Access management/team.
  • Participates in on-boarding planning for individuals and acquisitions to keep abreast of training needs.
  • Creates, reviews and updates training materials; maintains job aids and instructional materials to assure they are current and relevant.
  • Maintains float pool by scheduling appropriate coverage and communicating with Float staff and clinic management.
  • Facilitates staff competency/development by promoting learning experience tailored to the needs of individual employees; evaluates effectiveness of training content and recalibrates as necessary.
  • Evaluates employees receiving training to ensure that information is understood and assimilated appropriately; participates in the development/implementation of targeted support plans for struggling staff; provides ongoing or follow-up training as necessary.
  • Creates, reviews and updates Annual Competency Assessment for all Patient Access staff; creates process to manage scheduling, follow-up education and training needs.
  • Conducts assessments, provides learning recommendations and facilitates training to meet needs; demonstrates independent ability to create training content based on the specific needs of the clinic/individual.
  • Maintains daily contact with management and employees to provide direct support, feedback, assessment and staff development; solicits feedback from staff/management with respect to training/development needs from their perspective.
  • Keeps abreast of, and effectively applies, current knowledge Federal and State compliance issues as they relate to front-end, billing and insurance functions, keeps abreast of process improvement initiatives in order to adapt training as necessary.
  • Rounds on assigned clinics/work sites to answer questions, provide additional training, identify issues/concerns and facilitate ongoing integration of automated systems.
  • Gathers specific information on workflows, and assists with strategic workflow development and modification; helps to identify areas of risk and issues for Patient Access team review to facilitate conformity with community standards of care.
  • Assists with 1:1 employee assessments by providing detailed feedback on individual and/or group progress;
    creates/modifies content for individual/department as needed.
  • Attends meetings to represent Patient Access and exchange information relating to current/future procedures/workflow.
  • May troubleshoot process/workflow issues from a training perspective; reports back to appropriate management/stakeholders.
  • Participates in the development, maintenance and implementation of standards, manuals, procedures, tools and
    guidelines relating to unit-specific training and employee development.
  • Creates and updates policy and procedures, standard workflow and best practice.
  • Creates and maintains current training documentation; recommends and coordinates updates to existing training materials.
  • Participates in the development of competency assessment tools and ensures that assessments are completed in accordance with established procedures.
  • Develops and/or maintains orientation checklist and related materials, such as training manuals, teaching aids, and employee development materials.
  • Enters and maintains training materials in the system; develops webinars and other web-based tools; reviews and updates Q&A tools.
  • Provides feedback to management and EPIC support on future EMR optimization opportunities.

Job Requirements

Education/Experience:

  • Two years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.