Director Clinic Operations

Lead the Future of Healthcare: Regional Director of Clinic Operations  - Upper Peninsula Region

Are you a dynamic healthcare leader with a passion for operational excellence and a commitment to serving the community? Join Virginia Mason Franciscan Health - Franciscan Medical Group (FMG) and make a real difference in the lives of patients across the Puget Sound!

As the Regional Director of Clinic Operations, you will be responsible for overseeing the management and daily operations of our medical clinics in multiple geographical locations within assigned regions throughout the Puget Sound. You will ensure our clinics operate in accordance with overall business objectives, professional standards, and applicable regulatory requirements. This is a high-impact role where you will provide leadership and expertise in assessing, developing, and implementing initiatives that improve financial performance/productivity, maximize effective utilization of resources, and enhance the service satisfaction of all identified customer groups.

What You'll Do:

• Operational Leadership: Direct activities through subordinate management staff, overseeing all aspects of clinic operations for your assigned region/designated medical specialty, including business plan development, financial management, and strategic initiative implementation.
• Strategic Vision: Develop and implement strategic plans to improve utilization of resources, productivity, access, patient experience, and market competitiveness.
• Clinical Excellence: Oversee clinical strategic initiatives specific to your assigned medical specialty across the medical group.
• Mission Driven: Advance FMG/CHI's mission, vision, and values by communicating/building an understanding of, and commitment to, corporate goals to deliver health care to those in need.
• Performance Improvement: Identify opportunities for process improvement in all aspects of assigned medical specialty and regional clinic operations, actively managing projects to full completion.
• Financial Stewardship: Plan, direct, and oversee the preparation and monitoring of clinic operating budgets, goals, and objectives, ensuring effective cost control and addressing variances.
• Team Development: Plan, direct, and evaluate the work of subordinate clinical management staff, ensuring employees are qualified, properly trained, and supported in their professional growth.
• Business Development: Cultivate and maintain professional relationships with internal and external customers to foster opportunities for revenue enhancement.
• Compliance & Quality: Ensure full compliance with internal/external legal and regulatory standards/requirements.

Essential Duties:

• Operational Accountability: Plans, directs and evaluates, through subordinate management, the operations/services of the assigned clinics/designated medical specialty to ensure that that all activities are conducted in a timely and cost-effective manner and in accordance with organizational values, professional standards, internal policies/standards/procedures and/or applicable regulatory requirements.
• Responsible for strategic planning and achieving annual objectives, goals and budgets; initiates systems and strategies to ensure high quality service to patients and profitability of the assigned region and designated medical specialty.
• Provides guidance to management in resolving operational issues to ensure quality care and business continuance; identifies, recommends and implements process improvements to increase work unit productivity and enhance service levels to ensure quality customer service is provided to all clients; keeps immediate supervisor and Division Chief abreast of clinic operations and special projects.
• Collaborates with senior leaders, division chiefs, medical directors, and clinic managers to develop, implement and achieve strategic goals and coordinate for effective implementation of initiatives; reviews operational metrics/data and conducts analysis in order to evaluate practice efficiency, effectiveness and financial viability.
• Ensures full compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude improprieties from occurring; monitors the effectiveness of current practices and procedures in producing desired results; keeps abreast of regulatory requirements, professional standards and competitive industry practices, as well as organizational initiatives with potential to impact current strategies.
• Directs the planning and development of clinical implementations of CHI FMG policies and procedures, guidelines, training materials, and general communications as well as clinic-specific procedures and programs to ensure consistency with the values of the organization and compliance with applicable regulatory and accreditation requirements. These may include marketing, infection control and billing procedures and/or others to increase and maintain patient volume and satisfaction. Ensures that all functional activities are fully documented, understood, and applied in accordance with the standards and practices of FMG.
• Performance/Quality Improvement:
• Ensures the efficient operation and provision of high quality patient care and/or services through the sponsorship and review of recommendations for identification of performance improvement initiatives designed to analyze, measure, and improve the clinic's and/or medical specialty’s performance.
• Identifies opportunities for process improvement in all aspects of assigned medical specialty and regional clinic operations; actively manages project to full completion.
• Performs special clinic and network-wide projects to promote public and community relations; serves as liaison between clinics and external agencies; manages clinic and provider transitions to or from FMG.
• Actively manages employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures; utilizes best practices for performance management including: rounding, performance management meetings and strength interviews; oversees and facilitates regular leadership and operational meetings to discuss methods for improving customer service and efficient/safe operations; informs staff and leadership of any changes to policies and procedures.
• Participates in professional development activities to keep current with health care trends and practices.
• Staff Management and Development:
• Plans, directs and evaluates the work of subordinate clinical management staff in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that employees are qualified and properly trained to perform assigned job duties; mentors and provides support to clinic managers in developing leadership competencies and achieving performance objectives; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; makes employment decisions, establishes performance standards and evaluates employee performance; educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.
• Resources Management/Budget Administration
• Plans, directs and oversees the preparation and monitoring of clinic operating budget, goals, and objectives taking into consideration input from leadership team; assists managers in identifying resources needed to accomplish performance objectives; exercises effective cost control to stay within budget; identifies and addresses variances; develops corrective action plans, oversees activities and resources to be fiscally-responsible and provides direction and accountability in monitoring progress toward defined targets; make recommendations as needed and keeps Vice President advised of significant budget variances.
• Short- and long-term planning
• Anticipates and recognizes evolving factors that affect current/future needs and develops (or directs the development of) plans/programs/projects to respond to/support business objectives; develops strategic and tactical plans to include both short and long-term business planning with full accountability for timely achievement of plan objectives; presents and gains support for recommendations and directs project management efforts to develop/implement planning objectives; develops and oversees programs that anticipate current and future needs.
• Business Development and Marketing
• Cultivates and maintains professional relationships with internal and external customers including medical directors, physicians, physician groups, patients, supply vendors and external entities to foster opportunities for revenue enhancement; serves as liaison between clinics and external agencies to enhance customer service and to positively impact core clinic measures.
• Oversees and manages all operational aspects of clinic acquisitions and clinic closures within assigned region.
• Performs related duties as required.

What You'll Bring:

• Considerable knowledge of the specialized principles and practices related to health care management.
• Proven ability to evaluate and make viable recommendations in support of clinical effectiveness, service delivery, and organizational performance improvement.
• Experience in performance improvement efforts covering clinical/service outcomes, cost containment, patient safety/satisfaction, risk reduction, and regulatory compliance.
• Strong leadership and management skills with the ability to motivate and develop a high-performing team.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with budget management and financial analysis.
• A commitment to the mission, vision, and values of CHI-Franciscan Medical Group.

To Apply:

If you are a results-oriented leader with a passion for healthcare and a desire to make a significant impact, we encourage you to apply!