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Patient Financial Services Coordinator Lead

Virginia Mason Medical Center Seattle, Washington
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The posted compensation range of $26.58 - $39.30 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-409078 Employment Type Full Time Department Patient Financial Services Admin Hours/Pay Period 80 Shift Day Weekly Schedule 8:00 am-4:30 pm Remote Yes Category Billing and Scheduling Travel No

Responsibilities

  • Performs concession management; reviews, approves, denies adjustments, charity, bad debt, probate and other claims; and performs

    quality reviews of staff work.

  • Resolves conflicts utilizing exceptional listening skills, evaluating resolution options and selecting optimal choice; implements resolution so the patient, payor or intemal customer accepts the solution as most appropriate closure.

  • Trains staff and coordinates operational activities. May float as needed to ensure that positions adequately staffed.

  • Resolves issues pertaining to patient complaints and internal correspondence.

  • Keeps abreast of payor (including selfpay) changes in rules and regulations.

  • Coordinates special projects.

As a part of our organization, we currently offer the following additional benefits:

  • Competitive starting wages (DOE) and training to grow within the company
  • Paid holidays, vacation and sick time
  • Medical/Dental/Vision Insurance plans
  • Flexible health spending accounts: DCFSA and FSA
  • Health Savings Account - (HSA) for use with the high deductible health plan
  • Short and long term disability programs
  • Employer paid life insurance
  • 401a and 403b retirement programs
  • Tuition Assistance for career growth and development
  • Bright Horizons programs for additional support with children, pets, dependent adults, and household needs
  • Employee Assistance Program (EAP) for you and your family
  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

Qualifications

  • This position requires a strong ability to identify, interpret, problem solve, make decisions and be a technical troubleshooter.

  • Requires a working knowledge of medical terminology, CPT and I@D-9 codes; third-party payors and self pay regulations.

  • Demonstrated excellent communication skills, attention to detail, strong

    organizational skills, ability to manage multiple tasks, prionitize work how. work independently and teamwork and leadership skills also required.

  • A high school diploma or GED is required.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Overview

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.