Referrals Coordinator

Franciscan Medical Group, part of Virginia Mason Franciscan Health, is currently seeking a full
time Referral Coordinator for our Franciscan Family Practice Clinic in Puyallup, WA. No
weekends, nights or organizationally recognized holidays required. Free parking!

Job Summary:
Works with patients requiring a referral to ensure the patient’s referral needs are fulfilled.  Incumbent
obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary
testing and/or surgical procedures to ensure timely reimbursement.
Incumbents are accountable for; 1)  processing referral orders and gathering patient insurance eligibility
information and obtaining pre-authorizations 2) coordinating patient appointments 3)  distributing pre-visit
instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating
the rental and/or purchase of medical materials and equipment.
This job exists in multiple locations, and while there may be minor differences in job content, they are not
significant for classification purposes.  Overall, the nature of the work and job requirements are consistent
between locations.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front
desk, interacting with patients directly.
Essential Duties:
● Processes referral orders and/or pre-authorizations.
● Coordinates appointments and ancillary services.
● Responds to patient questions regarding routine billing and insurance matters.
● Coordinates patient instructional/educational activities relevant to the patient’s referral.
● Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s
referral.
● Performs related duties as required.

Education/Work Experience:

Successful completion of an accredited medical terminology course(s) or equivalent on the job training,
and one year of progressively responsible work experience that would demonstrate attainment of the
requisite job knowledge/abilities. Work experience in patient scheduling/registration, insurance
verification, referral coordination, financial counseling or related function is preferred.

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.