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Patient Experience Coach RN

Yavapai Regional Medical Center Prescott, Arizona
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The posted compensation range of $35.28 - $51.16 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-414971 Employment Type Full Time Department Patient Experience Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday 7:00-4:00 Remote No Category Quality / Performance Improvement

Responsibilities

As our Patient Experience Coach, you will play a vital role in enhancing the quality of care and overall experience for our patients.Your primary focus will be to empower healthcare staff with the skills, knowledge, and tools necessary to deliver exceptional patient-centered services. You'll work closely with staff to identify opportunities for improvement, implement new initiatives, and foster a culture of excellence.

  • provides direction, expertise, leadership, education, and supportive resources to the assigned facilities
  • lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety
  • support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff
  • provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors

Qualifications

Minimum

  • Three years RN experience
  •  Current, valid Arizona or compact RN state license
  •  AHA BLS for Healthcare Provider
  •  Ability to manage one's own schedule and proactively improve the patient experience
  •  Possess strong communication skills and effective interpersonal, professional and leadership capabilities
  • Ability to present information, to a wide variety of audiences, in a formal and informal setting
  •  Effective verbal and written interpersonal and communication skills
  • Ability to utilize PC-based software
  •  Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills
  •  Strong organization and research skills

Preferred

  • BSN
  • Crucial Conversations; Measurevention experience
  • One year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) or more years of experience preferred
Overview

At Dignity Health living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC) now part of CommonSpirit Health is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

By joining YRMC, you'll be a part of a dynamic and innovative healthcare organization that is committed to making a positive impact on the community.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.