Patient Registration Specialist

In keeping with the Dignity Health core values, Patient Registration Specialist works as a team member in the Admitting area in determining in-patient liability and arrangements for payment. Ensures that all assigned patients obtain financial clearance for services. Works closely with other departments, such as Case Management to ensure that goal. Interviews patients to address all missing information and outstanding patient liabilities. Identifies patients who may be eligible for government program assistance and refers, as appropriate, for completion of applications. Assists patients with Dignity Health's Payment Assistance Program, provides applications, and, where necessary, assists in the completion of that application. Calculated patient liabilities, makes payment arrangements and collects monies from patients.

• Two (2) years experience in a hospital Patient Registration department, Physician office setting, health insurance company, revenue cycle vendor, and/or revenue cycle related role. 
• Applicable education and/or training can be used to balance a lack of experience. 
• Minimum 1 year of experience in customer service, preferably in healthcare. 
• High School diploma, GED or equivalent. 

Preferred Qualifications:

• Three (3) years experience in a hospital Patient Registration department, Physician office setting, health insurance company, revenue cycle vendor, and/or revenue cycle related role preferred. 

Special Skills:

• Thorough understanding of insurance policies and procedures.
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred
• Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-9 (10) and CPT terminology.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Excellent interpersonal, communication and customer service skills.

St. John’s Regional Medical Center, located in Oxnard, California is a recognized as a Top 250 Hospital in the Nation and as one of America’s 100 Best Hospitals for Cardiac Care by Healthgrades. St. John’s Regional is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here at www.dignityhealth.org/StJohnsRegional.

One Community. One Mission. One California