CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Job Summary / Purpose

Responsible for managing the daily operations of a medical clinic in accordance with established policies, procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate.  May support 7 or more providers with an increased patient volume, multiple specialties, or oversee highly specialized tests or procedures. May perform other administrative duties and/or project management outside medical clinic.  Requires interface with hospital departments.

Essential Key Job Responsibilities

1. Manage clinic staff on day-to-day operations.
2. Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic. Ensures compliance with regulations and standards.
3. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
4. Effectively lead and develop a team of employees including hiring, training and development, coaching and corrective action.
5. Prepare, recommend, and monitor clinic budget, goals and objectives.
6. Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
7. Collaborates with clinic administration to develop and implement performance goals and objectives.
8. Assists clinic administration with implementation and development of long-range plans.
9. Monitors payroll system to control time management.
10. Ensures and maintains environment to comply with regulatory, licensure, compliance and accreditation requirements.
11. Serves as the first point of contact for patient and external customer complaints.  Reconciles and investigates all complaints relating to practice operations. 
12. Acts as the liaison between the practice and the Billing Office.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. 

Summary of Essential Cognitive Functions

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.