Patient Access Specialist I

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Specialist I for the fast-paced Franciscan Patient Access team in Tacoma. Flexible work schedule with excellent opportunity for growth. Monday-Friday,with occasional weekends required. Ability to work remotely after successfully completing training and meeting productivity requirements.

Job Summary:

This job is responsible for performing general patient access duties in a centralized call center environment in accordance with established standards and procedures. An incumbent answers incoming phone calls and assists patients with registration, scheduling, insurance and medication refill needs for all providers within an assigned specific specialty. Work is instrumental in promoting positive outcomes for providers, clinic staff and patients.

Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An incumbent may also schedule for special projects (e.g. Healthgrades; Seven Corners, virtual visits, etc.) as assigned.

An incumbent demonstrates full competency in the nuanced scheduling for all providers within the assigned specialty, requiring significant attention to detail, capacity for remembering/applying multiple guidelines and the ability to troubleshoot/problem-solve independently within established parameters. Employee productivity is measured and results shared on a scheduled basis to assure continued expertise and competency in meeting established standards. 

Work requires knowledge of patient registration and insurance verification processes, privacy/confidentiality standards, as well as knowledge of medical terminology and the ability to utilize all available resources/tools to problem-solve in a timely, efficient and effective manner. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral/escalation to management. Strong customer service skills are also necessary. 

Education/Work Experience:

• One year of customer service work experience is required. Healthcare environment experience is preferred. 

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.