Medical Informatics Program Manager

Are you a passionate healthcare innovator with a knack for connecting people and technology? Do you thrive in a dynamic environment where you can drive meaningful change and improve patient care? If so, we have an exciting opportunity for you!

We are seeking a highly motivated and experienced Medical Informatics Program Manager to lead our Community Connect program, a vital initiative that extends the power of our electronic health record (EHR) capabilities to community-based physician practices. This is a pivotal role where you will be the driving force behind fostering clinical integration, enhancing data sharing, and ultimately, improving the health and well-being of our community.

JOB SUMMARY

As the Medical Informatics Program Manager, you will be responsible for the full lifecycle of the Community Connect program, from initial planning and implementation to ongoing operations, optimization, and sustained growth. You will be the primary point of contact for community practices interested in joining the program, building strong relationships with physician leadership to generate interest, facilitate contracting, coordinate implementation with our IT project team, and provide go-live and post-implementation training and support.

Imagine yourself:

• Leading the Charge: Planning and coordinating all activities in support of the implementation and go-lives for new Community Connect clients.
• Building Bridges: Serving as the key liaison between community physician practices and our internal IT project teams.
• Empowering Practices: Providing ongoing client support services to ensure smooth operations and sustained customer engagement and satisfaction.
• Driving Innovation: Measuring, evaluating, and reporting program achievements and results, identifying opportunities for process improvement and optimization.
• Championing Change: Utilizing your strong change management skills to work effectively with internal and external committees and work groups to promote the utilization of EMR technologies and the transition to new healthcare delivery systems.

What you'll do:

• Oversee and evaluate the day-to-day operations of the Community Connect program, ensuring alignment with our business plan, regulatory requirements, and organizational objectives.
• Develop and maintain a marketing plan to identify potential clients and generate interest in the Community Connect program.
• Meet with physician practice leaders to market the program, explaining the benefits of improved patient care, quality, communication, safety, and efficiency through clinical integration and data sharing.
• Assess physician practice readiness for key process, workflow, and cultural changes necessary for successful implementation.
• Coordinate, oversee, and evaluate the implementation and rollout of the Community Connect program and related technologies.
• Serve as the point person for project communications, ensuring that project milestones, completion dates, costs, risks, and contingencies are communicated effectively.
• Identify, assess, and manage potential project risks, devising and implementing effective strategies and contingency plans to mitigate or resolve issues.

What you'll bring:

• Bachelor’s degree in computer science, information systems, project management, business administration, or related clinical field and five years of related work experience. (Equivalent experience considered.)
• Strong knowledge of electronic medical record (EMR) systems and workflows.
• Proven experience in project management and program marketing.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build and maintain strong relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Bonus Points: Previous experience with Epic applications or similar EHR community product experience. Certification in a major Epic application or Project Management (PMP, CAPM, APMC) is highly desirable.

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.