Manager Community Outreach

The Community Outreach Manager is responsible for developing, implementing, monitoring, valuating, and supervising the outreach operations, staff, and activities to maximize service delivery to the
community. The Community Outreach Manager will work closely with leadership in developing new and strengthening existing relationships with other community based organizations and agencies that serve the Medi-Cal eligible population. This position requires proactive assessment of potential problems and the ability to act quickly and independently when necessary, taking personal responsibility for either solving problems or ensuring that they are solved by others. The Community Outreach Manager reports directly to the Behavioral Health Service Line Director. This individual is responsible for overseeing the daily outreach operations of the children’s centers as specified in the program contract. Also included is the responsibility for fiscal accountability and program development. Principal Accountabilities: Coordinate, direct, and motivate the professional efforts of the staff by overseeing, educating, recommending, and implementing appropriate actions as they provide outreach services. Coordinate and assure that the functions carried out by the outreach personnel will achieve required outcomes. Monitor, analyze, and act on financial reports to assure reasonable compliance with approved performance budget and work cooperatively with Dignity Health Medical Foundation Behavioral Health Management Team and Administration in the budget development process. Assist staff in resolving conflicts and problems that may arise, bring employee and customer complaints to the team for resolution and, when appropriate, to Behavioral Health Management Team, Quality Assurance Council or Human Resources. Enforce all personnel policies and procedures and complete all related documentation. Monitor team efficiency and productivity on an on-going basis, complete performance
evaluations and perform all appropriate personnel actions and procedures with staff in accordance with Dignity Health Medical Foundation approved policies and procedures. Collect data and prepare reports for Dignity Health Medical Foundation Management and County on financial and clinical operations related to the outreach programs. Represent Dignity Health Medical Foundation Children's Centers at various community meetings and other provider meetings as appropriate. Perform other related professional functions as required.

Minimum Qualifications:

• Minimum of five years of relevant work experience in community service, with at least three years in a supervisory capacity.
• Bachelor’s Degree - Bachelor’s degree in recreation, social services, psychology, human services, or a related field
• Select, supervise, and lead staff, including planning, organizing, training, evaluating, and coordinating the work of multiple assigned program areas and teams. Plan and develop policies and procedures to benefit participants in a variety of community services program areas. Identify and analyze community needs and promote interest in assigned program areas. Understand, interpret, and apply all relevant laws, rules, regulations, policies, and procedures. Develop marketing materials and presentations. Speak effectively in public. Independently organize work, set priorities, meet deadlines, and follow up on assignments. Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships. Use English effectively to communicate in person, over the telephone, and in writing.

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California