Manager Clinic Service Line

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California 

Manages all operational aspects of the clinic. The Manager, Service Line is expected to provide visionary leadership in order to maximize the effectiveness of all service delivery systems and financial performance, and cultivate a clinic culture that is responsive to patient care. The Manager, Service Line will work closely with the staff and physicians in each unit to ensure that all fiduciary and clinical goals are met. Chief among these is a proactive determination of workload priorities through planning, coordinating and directing staff and physicians to meet the clinics administrative, operational and support requirements. Operational requirements, clinic size, and executive discretion will be used to determine whether a specific clinic warrants a Clinic Supervisor, Clinic Manager, or both. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. In addition to their specific department(s) / site operational responsibilities the manager assigned to a given specialty service line is: Accountable for developing, coordinating and improving a programmatic focus for the Service Line across all medical group sites in collaboration with the operational and physician leadership at each location. Improving integration, standardization and collaboration resulting in improved operations, quality of care, financial performance and staff-provider-patient satisfaction.

Minimum Qualifications:

• Minimum of three years of current healthcare management experience, preferably including the assigned medical group. Minimum of five years of practice management experience in healthcare with out-patient experience preferred. Previous management experience in a union environment preferred; prior networking (relationship building) experience for either managed care or integrated delivery systems; demonstrated ability to work with physicians
• Bachelor's degree, preferably in business, finance or healthcare administration or equivalent combination of experience & education.
• Excellent interpersonal and communication skills. Ability to express ideas assertively, clearly and concisely both orally and in writing. Ability to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from a variety of people. Strong leadership and management skills to provide planning, coordination and direction to departmental staff, and to propose innovative solutions to management problems. Ability to exercise authority and direct and motivate others. Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues of staffing, scheduling and task allocation. Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals. Ability to work effectively and independently under pressure with a minimum of direction. Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment. Ability to understand health care issues within a broad perspective, and to apply these issues to the clinical setting including: Healthcare management theory and practice. Effective communication and problem solving techniques. Regulatory and accrediting standards. Financial management and healthcare economics. Strategic planning and performance improvement. Project management.

Preferred Qualifications:

• Knowledge of business and management principles, and of budget control and accounting principles, including capital budgeting, cost accounting, professional and patient billing; and ability to apply these principles of a health care environment. Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing systems. Knowledge of personal and/or mainframe computers and software tools, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages. Knowledge of reasons, structure and basic requirements
  of HMO, PPO and capitated risk plan contracts as they relate to physicians and practices.