Outreach Patient Navigator

Hello humankindness Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.

Position Summary:

The priority goal for the FOCUS (Frontlines of Communities in the United States) Patient Navigator is to provide linkage to care for patients diagnosed with Human Immunodeficiency Virus (HIV), Hepatitis B (HBV) and/or Hepatitis C (HCV), and Syphilis where they can receive appropriate levels of care with the desired outcome being improved health and quality of life for designated patient populations. The navigator will promote patient informed decision making and identify/minimize socioeconomic, environmental, and circumstantial issues that bar access to care and hinder compliance with treatment. He/she will coordinate care plan adherence activities such as appointment reminders, arranging transportation and coordinating the referral process between St. Joseph's Medical Center (SJMC), community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with SJMC staff, patients and community health providers to determine optimal care needs and settings and transfer relevant patient health data via a secure web-based system and maintain patient documentation on every patient contact, as well as necessary follow-up to ensure continuity of care. This individual must have excellent communication skills including the ability to communicate sensitive issues, including sexuality, drug use, and physical and mental health. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organization's strategic plan and the community benefit goals. Must be flexible to meet ongoing business changes of the organizational environment and community need. Performs other duties as assigned or required.

Minimum:

• At least two years' experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services.
• Accredited AA Degree with emphasis in social services, psychology or related health field. Equivalent combination of experience and education will be accepted.
• Must have strong knowledge of community resources and be familiar with community based health care delivery. 
• Demonstrates excellent communications skills and interpersonal relationships
• Ability to collaborate and facilitate interdisciplinary team communications.
• Demonstrate flexibility and ability to manage multiple complex situations
• Strong computer literacy skills with Microsoft Office applications, authorization systems and spreadsheets.
• Knowledge of HIPAA Guidelines including the PHI privacy requirements.
• Familiarity and working knowledge of Medicare related programs and other public programs. 
• Knowledge in providing application assistance for covered public benefit programs.