Care Coordination Assistant

The Care Coordination Department at St. Joseph's Hospital and Medical Center plays a critical role in providing exceptional patient care to its birth to adult in-patient population. By coordinating the delivery of healthcare and social services while balancing individually identified patient and family medical and psychosocial needs with cost-effective and available resources members of the Care Coordination Team are dedicated to furthering the mission of the Hospital. 

Being dedicated to patients and family-centered care, you value the personal self-determination of your patients. To succeed in this role, you must manage multiple priorities simultaneously and engage in creative, compassionate, and ethical problem-solving.

Job Summary:

The Care Coordination Assistant role is responsible for supporting critical and time sensitive functions of the Clinical Care Coordination team, including but not limited to managing post acute care referrals, direct communication with patients/families, post acute care agencies, and other key stakeholders.  The Care Coordination Assistant performs these duties with a high degree of accuracy utilizing critical thinking skills and in compliance with hospital policies, standards of practice, and Federal and State regulations. Employees are accountable for demonstrating a strong commitment to our organizational values of: Compassion, Inclusion, Integrity, Excellence, and Collaboration.

Responsibilities:

• Provides clerical, secretarial and administrative support for the Care Coordination department
• Post acute care coordination (SHF, HHC, DME, Hospice , etc.,)
• Revenue related activities (authorizations, certifications and payer communications)
• Stocking and monitoring office supplies and equipment
• Maintaining accurate and complete departmental records

Minimum:

• Associate (two-year) Degree in Business/Health-Related field or High School Diploma or GED with a current license/certification as a healthcare professional (Medical Assistant/Certified Nursing Assistant/Emergency Medical Technician).
• Medical terminology certificate or ability to demonstrate  knowledge of medical terminology is required.
• Intermediate to advanced computer skills required to include Microsoft Office and/or Google Workspace applications including Word, Docs, Excel, Sheets, typing, and data entry skill

Preferred:

• At least 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting.
• Bachelor’s degree or BSW.
• Experience supporting clinicians in demanding and fast paced patient care environments.
• LVN/LPN, Licensed BSW, Medical Assistant, Certified Nursing Assistant, or Emergency Medical Technician certificate preferred.

Hello humankindness

Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

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For the health of our community ... we are proud to be a tobacco-free campus.