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Registrar Lead

Arizona General Hospital Mesa, Arizona
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The posted compensation range of $18.00 - $22.42 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-413993 Employment Type Full Time Department AZ General Hospital - Mesa (Baseline & Gilbert) 24/7 Emergency Room Hours/Pay Period 72 Shift Day Weekly Schedule Varies Remote No Category Billing and Scheduling

Responsibilities

The Registrar Lead at a hospital is responsible for overseeing and supporting the daily operations of the patient registration team to ensure accurate and efficient collection of patient demographic, insurance, and financial information. This role provides guidance, training, and performance feedback to registration staff, monitors workflow to maintain service quality and compliance with hospital policies and regulatory standards, and assists in resolving complex registration issues. The Registrar Lead collaborates closely with clinical and administrative departments to facilitate smooth patient access and promote a positive patient experience while meeting organizational goals for timeliness and data integrity.

  • Obtain accurate demographic insurance information.
  • Correctly code and verify insurance coverage.
  • Collect estimated patient responsibility or screen patient for assistance programs.
  • Train new staff. Provide continuous and ongoing education to all PAR staff.
  • Assist Facility Administrator with patient and complaints.
  • Maintain consistent communication within the department.

Qualifications

Minimum:

  • High School Diploma or GED 
  • (1) year recent of medical office, hospital registration, or banking experience
  • (2) years of Customer Service experience
  • American Heart Association-issued BLS card

Preferred:

  • Associates Degree or a combination of education and job-related experience.

  • Medical terminology, insurance verification, Collections, Schedule creation and maintenance.

  • 1 year of management, supervisor, or lead experience.

  • Service recovery & conflict resolution

Overview

Hello Humankindness

Arizona General Hospital Mesa is a 50 bed non-profit facility providing quality health care to patients and communities in and around Mesa, Arizona. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us. 

For the health of our community ... we are proud to announce that we are a tobacco-free campus.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.