Medical Customer Service & Merchandiser

This position contributes to the mission of CHI Health by ensuring medical and pharmacy benefits are accurately provided and billed as well as management of patient and physician accounts receivable. This position works collaboratively with purchasing, patient care, ancillary and pharmacy services to ensure appropriate and timely notices to patients.

Essential Function

• Communicate and discuss medical supplies/equipment needs with patients.
• Answer any medical billing questions for patients.
• Research insurance eligibility and coverage/benefits on patients and complete any necessary paperwork and/or submit clinical notes in a timely manner to ensure approval of claims.
• Maneuver billing software to make updates to patient, insurance and inventory records.
• Keep adequate records while adhering to HIPAA guidelines and regulations.
• Professionally communicate with other members of CHI team as well as with internal and external providers.
• Identify claims that have not been processed by either insurance or patient. After claim is identified take the next step in payment collection process.

Education / Accreditation / Licensure (required & preferred):

• High School / GED: Required 

Experience (required and preferred):

• A minimum of two years medical supplies and/or billing experience : Preferred 

CHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women’s health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.