Physician Liaison

CHI Saint Joseph Medical Group Lexington, Kentucky

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The posted compensation range of $20.62 - $28.35 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-411302 Employment Type Full Time Department Administration Hours/Pay Period 80 Shift Day Weekly Schedule 8:00am - 5:00pm Remote No Category Information Technology

Responsibilities

Job Summary / Purpose

Acts as first point of contact for providers for application implementations, upgrades and support for employed and affiliated providers.Assists with testing systems and applications before implementation into production.Troubleshoots and reports system and application issues for providers communicating back with resolutions.Educates providers on system functionality and capability through at-the-elbow support.

Essential Key Job Responsibilities

Provides level 1 and 2 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.
Responsible for rounding daily:Anticipate, understand and respond to provider needs. (70 - 80%)

a) Works with providers on adoption and optimization of applications.

b) Escalate issues as necessary to the Service Desk and/or Supervisor.

c) Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.

d) Develops and maintains professional relationships with providers.

e) Provides primary support to physicians, and at times support to super user groups/clinics.

f) Evaluates IT application updates and revisions, cascading information to providers.

g) Assists with performing application changes as trained and applicable.

h) Promotes use of information technology with physicians.

i) Provides communication between physicians and IT.

j) Proactively identifies and evaluates provider needs related to IT and IT resources.

k) Provide one-on-one training and ongoing system optimization training.

l) Proactively ensure physician devices (hardware) and applications are functioning properly.

m) Supports standardization of documentation and the integration of applicable standards and practices.

All other responsibilities (20 - 30%)

a) Responsible for identifying and communicating training material needs.

b) Responsible for weekly status reports.

c) Responsible for opening and managing tickets on behalf of the providers.

d) Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems.

e) Works as physician advocate with IT and site leadership.

May require on-call and occasional weekend responsibilities.
Collaborates with Clinical Informatics team to ensure continuity in EHR clinical workflows.
Additional tasks/responsibilities as defined.

Qualifications

Required Education and Experience	Bachelor’s Degree in a related field or may substitute an equivalent combination of education and experience. 2+ years’ experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user.
Preferred Education and Experience	Healthcare experience preferred, not required.
Required Licensure and Certifications	None
Required Minimum Knowledge, Skills and Abilities	Knowledge of systems and application support. Knowledge of ITIL environments.

Overview

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-proﬁt, Catholic health system dedicated to advancing health for all people. With approximately 175,000 employees and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.