Scheduler

Responsible for scheduling outpatient diagnostic exams for the various departments. The scheduling of exams includes obtaining accurate patient demographic, clinical and financial information and the coordination of available resources to meet the needs of the patient. may include billing responsibilities.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Receive incoming telephone calls; from physician offices, patients, or patient walk‐ins and schedule the requested outpatient test(s).
2. Collect the appropriate level of demographic, clinical and financial information; including patient’s name, date of birth, ordering physician, ordered test(s), diagnosis, telephone number(s) and payment mode(s).
3. Take into consideration the proper protocols for conducting each ordered test(s).
4. Assess the proper amount of time that is required for the ordered test(s) and place the test(s) on the various department schedules.
5. Inform the physician office or patient of their testing schedule, including time and location of each test, and any special instructions for preparation for the testing schedule.
6. Receive physician orders for future scheduled events, verify accuracy of order and document receipt of order.
7. Prepare the next day’s schedule and match all “in‐house” orders with that schedule. Research any missing orders that are documented in the system but are not present in the department.
8. Coordinate with the various department’s for requests for same day add‐ons or special situations requiring a department’s approval.

9. Review future day’s schedules for errors and inconsistencies and make the necessary corrections.
10. Review future day’s schedules for physician orders and place the necessary calls to the physician’s offices to remind them to send an order for their patient scheduled test(s).
11. Prepare and send out various printed schedules and audit reports, on a daily basis, for both departments and physician offices.
12. Maintain the scheduling system at optimum operating efficiency by “closing out” scheduled events and archiving those account to journal files.
13. May be Responsible for timely, accurate billing of all appropriate patient charges.

Disclosure summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of  employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience

• High School Diploma/GED
• Two (2) years of related patient access service work experience
• Preferred:  Experience in scheduling infusion.

Required Minimum Knowledge, Skills, Abilities and Training

• Regularly exhibits interpersonal skills conducive to positive guest relations.
• Mature, poised, and possess good judgment to deal diplomatically and effectively with a variety of people.
• Demonstrate effective communication skills and interviewing techniques necessary for telephone contact.
• Must demonstrate the ability to function as a member of a team.
• Attention to detail; high level of accuracy.
• Typing Test may be conducted: At least 40wpm.
• Must be able to work in a fast paced environment.

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.