Manager Scheduling

Chandler Regional Medical Center Chandler, Arizona

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The posted compensation range of $30.55 - $44.30 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-413110 Employment Type Full Time Department Radiology Diagnostic Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (Day shift) Remote No Category Administrative and Clerical

Responsibilities

Scheduling Oversight and Coordination

Supervise the centralized scheduling team responsible for booking appointments across all outpatient service lines.
Ensure consistent scheduling protocols are followed across departments.
Optimize appointment templates and scheduling rules to reduce gaps and maximize throughput.
Monitor real-time scheduling metrics (e.g., no-show rates, cancellations, delays).

Collaboration with Clinical Departments

Partner with department leads (Radiology, ATU, Endoscopy, Cardio Diagnostics) to understand service capacity, provider availability, and clinical prep requirements.
Coordinate scheduling adjustments during equipment downtime, staff shortages, or high patient volumes.
Ensure pre-authorization, pre-procedure prep, and patient readiness are communicated effectively.

Patient Experience and Access

Ensure that patients are scheduled promptly and accurately, with minimal wait times.
Oversee communication with patients regarding appointment prep, arrival times, and procedure expectations.
Resolve scheduling conflicts or complaints and support patient-centered care.

Operational and Workflow Management

Implement standardized scheduling procedures using hospital scheduling software (e.g., Epic, Cerner).
Evaluate and refine workflows for scheduling efficiency and error reduction.
Monitor turnaround times and report key performance indicators (KPIs).

Staff Management and Development

Hire, train, and supervise scheduling coordinators and call center staff.
Conduct regular audits for quality assurance and process compliance.
Promote cross-training and development to ensure coverage across all service areas.

Regulatory and Compliance Oversight

Ensure scheduling processes align with HIPAA privacy standards and payer guidelines.
Collaborate with compliance and finance teams to ensure accurate billing and authorization.

Data Analysis and Reporting

Analyze appointment patterns, capacity utilization, and patient flow trends.
Prepare regular reports for department leadership on access issues, bottlenecks, and improvement opportunities.

Qualifications

Minimum Requirements:

Bachelor's Degree

5 years of experience

Overview

Located in the Phoenix, Ariz., suburb of Chandler, the Chandler Regional Medical Center is a 338-bed, not-for-profit hospital with more than 2,500 employees and almost 1,000 doctors on staff representing all major specialties. Chandler Regional joined the Dignity Health system in 1999, but has been part of the community for more than 50 years. The hospital includes a Level I Trauma Center, a Heart and Vascular Center, a Wound Healing Center, a Family Birth Center and many additional services. During the fiscal year ending June 30, 2016, Chandler Regional provided more than $48 million in community benefit. As a result of Dignity Health’s mission to deliver health care and partner with the community, nearly 100,000 people in the East Valley were reached through community health services. For more information visit: https://www.dignityhealth.org/arizona/locations/chandlerregional

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.