Clinic Administrator

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Clinic Administrator is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. Will support a large specialty or multi-specialty clinic.

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
• Partner with multidisciplinary teams to develop and implement performance goals and objectives.
• Assist Director with implementation and development of long-range plans.
• Provide direction and coordination in the interpretation and administration of current and long range strategies, procedures and programs.
• Act as the liaison between the practice and revenue cycle.
• Maintain relationship with all levels of clinical and administration staff and physicians. Acts as liaison to outside organizations to coordinate clinic business, accomplish directives and to facilitate the resolution of issues and concerns.
• Perform other duties as assigned.

Required Education and Experience

• Associate degree in healthcare or related field or equivalent work experience in a clinic setting required.
  • 5 – 7 years practice management or practice administrator experience preferred
  • 5 years supervisory-level experience preferred .

Required Minimum Knowledge, Skills, Abilities and Training

Core CHI Behaviors: The following behaviors have been identified as critical to all staff roles at CHI:
• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in away that has the desired effect. Role-Specific Behaviors: these additional behaviors are necessary in the role:
• Advanced working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.
• Advanced ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.
• Demonstrate business and analytic/financial skills.
• Demonstrate effective verbal and written communication and organizational skills
• Demonstrate ability to shape communications to the needs of the audience.
• Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

Skills, Knowledge or Abilities critical to this role:
• Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.