Customer Service Representative

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsible for responding to telephone and written inquires related to patient accounts. 

Assist patients with questions and concerns and concerns, explains charges and responds to other related inquiries. 

• Assists patients via telephone and/or written response regarding account/claim status inquires. Responds professionally and within appropriate time-frames to all inquires. 
• Collects accurate payment amounts and posts payments in the appropriate system. Processes credit card payments on the appropriate terminal. Delivers an accurate day end deposit and reconciliation sheet with all out of balance issues resolved within one business day. 
• Reviews patient accounts and as appropriate, offers payment arrangements, financial assistance applications or refers patients/families to the Financial Counselors for help with financial assistance and/or insurance enrollment. 
• Generates bills or re-bills claims to insurance companies. Conducts timely follow up with insurance companies regarding claim processing and payment status. 
• Processes reoccurring self-pay accounts on a monthly basis, conducts bad debt reviews, monitors status of payment plans and consistently follows up with patients regarding outstanding balances. 
• Participates in business division meetings, performance improvement activities and committees as assigned. Utilizes issues log when necessary. 
• Meets productivity standards for assisting patients with questions and concerns in an effort to achieve account resolution. 
• Other job duties as assigned. 

• Highschool Graduate or GED
• One year of healthcare insurance billing or collection experience; hospital or clinic experience preferred. 
• General knowledge of charity, bad debt and collection procedures. 
• Excellent interpersonal sills and the ability to effectively communicate verbally and in writing providing excellent communication. 
• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment. 
• Ability to maintain acute attention to detail 
• Basic computer literacy and proficiency in Microsoft Windows
• Basic proficiency with MS Office (Outlook, Word, Excel)
• Experience with insurance billing computer applications preferred