System Manager Financial Services

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Job Summary / Purpose
Manage CommonSpirit Health Accounts Payable (AP) Production Support team responsible for execution and maintenance of AP systems, tools, and applications that support CommonSpirit AP business functions. Manage AP systems functionality, including integration with other systems that receive/utilize AP data. Business systems include, but are not limited to, Lawson ERP, OCR, Imaging, APEX, First Strike, IDS, GHX, and other AP software and tools. Provide guidance and management for AP application enhancements, upgrades, testing, implementation, integration, training, and production support. Provide AP teams with operational data in order to meet operational goals. Manage and support systems and tools needed to enable organizational-wide adoption of AP best practices, process improvements, and system efficiencies. Partner with AP and Supply Chain leadership to identify opportunities for system improvement and optimization. Manage system-related processes to ensure AP transactions are in compliance with vendor-related tax regulations and reporting. Implement and manage artificial intelligence as needed to eliminate redundancies and create value-added work for AP. Partner with internal stakeholders and vendors to prioritize issues and escalate to Lawson’s Global Support Center or IT support as necessary. 

Essential Key Job Responsibilities

• Manage system-related activities that support a large-scale AP operations and service center for CommonSpirit.
• Implement and manage new and existing systems and tools required to support strategic initiatives for CommonSpirit AP.
• Manage application upgrades, production support, product enhancements, and software implementations for CommonSpirit AP, including system integrations with other functional areas. Business systems to be supported include, but are not limited to, Lawson ERP, OCR, Imaging, APEX, First Strike, IDS, GHX, and other AP software and tools
• Manage objectives and align priorities to drive successful completion of initiatives that would allow for efficient and effective AP operations.
• Manage and support systems and tools needed to enable organizational-wide adoption of AP best practices, process improvements, and system efficiencies to increase efficiencies and reduce costs for CommonSpirit Health AP.
• Provide the AP Service Center with operational data, reports, and KPIs in order to meet operational goals.
• Partner with AP and Supply Chain leadership to identify opportunities for system improvement and optimization.
• Manage system-related processes to ensure AP transactions are in compliance with vendor-related tax regulations and reporting.
• Implement and manage artificial intelligence as needed to eliminate redundancies and create value-added work for AP.
• Manage day-to-day production issues in Lawson and other AP applications, and partner with internal stakeholders and vendors to prioritize issues and escalate to Lawson’s Global Support Center or IT support as necessary.
• Partner with AP Subject Matter Experts in resolving invoice processing issues and escalations.
• Partner with functional and technical leaders to achieve the following: (a) standard vision of how AP applications will be used, (b) definition of how AP best practices and considerations can be implemented to optimize the use of AP applications, (3) determination of higher quality reporting and analysis using Lawson or other functional department software and (4) integration of other AP applications with Lawson in a standard, highly optimized manner to ensure financial controls and data integrity, and ensure required operational functionality is available to functional users. 
• Manage staff workload balances, promote teamwork and professional work environment, coach staff to promote personal and professional development, set achievable individual and team performance goals, set clear expectations and provide regular, ongoing feedback to staff as well as complete annual performance appraisals, and actionable items for staff members and the team as a whole.
• Perform other duties as assigned.

Minimum Qualifications

Required Education and Experience 
Bachelor's degree in Finance, Accounting, or Engineering. Six Sigma or MBA preferred. Minimum of five (5) years of broad finance and business technology experience including in-depth knowledge of technology-enabled financial operations and processes in large organizations; significant work experience with healthcare finance technology, including software implementations, system optimization, transformation, and change management experience.

Required Minimum Knowledge, Skills, Abilities and Training
Minimum of 5 years of management experience including supervision and management of exempt and non-exempt staff with business technology background.
Minimum of 5 years of major ERP software and information system knowledge and experience, including a strong understanding (and working knowledge) of an integrated Procure-To-Pay operation.
Proven ability to develop and lead a collaborative team and establish/maintain efficient, effective operations within a large complex organization
Sound business acumen; ability to define root cause, drill into details, and implement effective countermeasures where required. Ability to identify opportunities and take appropriate actions. 
Proven experience in contributing to an agile, growth-oriented, and efficiency-focused environment
Demonstrated service-focused skills and approach
Demonstrated ability to support ongoing strategic initiatives through courageous and resilient leadership
Demonstrated commitment to employee development, recognition, and accountability to accomplish operational objectives 
Other proven attributes: Strong collaborator; critical thinker; excellent communication skills; excellent interpersonal management skills; ability to work effectively in a fast-paced and continuously changing environment; attention to detail and ability to anticipate potential issues and plan for solutions; ability to work with competing priorities; ability to work with confidential information; commitment to department and organization objectives