Application System Analyst

Barrow Neurological Institute at Dignity Health St. Joseph’s Hospital and Medical Center in Phoenix Arizona is an international leader in the treatment research and education of brain and spinal diseases conditions and injuries. Led by Barrow President and CEO Michael T. Lawton MD one of the world’s top neurosurgeons the Institute is one of the busiest centers for neurology and neurosurgery in the United States. Because of our high volume our physicians and clinicians are familiar with the rarest and most challenging conditions. Newsweek ranks Barrow as one of the best specialty hospitals in the world for neurosurgery. In addition U.S. News & World Report consistently ranks Barrow as a top center for neuro-rehabilitation in the country. We are certified by The Joint Commission in Comprehensive Stroke. Barrow boasts a Level I trauma center CARF-accredited neuro-rehabilitation programs and more certified neuroscience registered nurses (CNRN) than any other hospital in the world. Highly regarded for neuroscience education for decades Barrow is ranked by Doximity as second in the nation for its neurosurgery residency program and 45th for neurology. Barrow has contributed to many breakthroughs in neuroscience and neurosurgery including refining the cardiac standstill procedure isolating the gene for the inherited form of cerebral cavernous malformations and pioneering thoracoscopic spinal surgery. We are a leader in harnessing innovative technologies and procedures such as minimally invasive spine surgery microscopic techniques and robotic spine surgery.

The Application Systems Analyst II provides application support for the user community. The analyst works on multiple functional applications and performs work that tends to be of moderate to high technological and clinical function complexity. This Analyst II performs troubleshooting for moderate to high complex hardware, software and system problems for one or more software applications independently. Acts as subject matter expert for at least one application. May be assigned to one or more projects as a project team member.

Responsibilities Include:

• Develops educational tools: paper handouts, courses, web site help pages, video instruction.
• Provides direct support for physicians, advanced practitioners, clinicians, and/or administrators in the use of facilities IT and technology resources.
• Leads small group or 1:1 training. Participates in large group training sessions.
• Anticipates and resolves routine and critical issues that arise within facility information systems of moderate to high complexity; provides input into the resolution and/or required functionality and/or system changes.
• Anticipates and resolves routine issues that arise and provides input into long-term system solutions and/or functionality updates.
• Coordinates physician, advanced practitioners, clinician, and/or administrator service requests and incident resolutions through the Enterprise Help Desk.
• Tracks, monitors, and enhances application usage.
• Provides visits to clinical departments, physician offices, and other business units, as needed to promote and maintain outstanding customer relationships.

Minimum Required Experience:
Requires 4-7 years of experience in IT working on Ambulatory, Clinical, or Audio/Visual applications.
3-5 years working in a healthcare/medical environment preferred.

Education:
Associates degree or technical institute degree/certificate or equivalent work experience.