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Call Center - Hospital Patient Meals

CHI Health Creighton University Medical Center - Bergan Mercy Omaha, Nebraska
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The posted compensation range of $14.78 - $20.33 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2023-332357 Employment Type Full Time Department Call Center Hours/Pay Period 72 Shift Day Weekly Schedule 12-hours 3 days/week every other weekend off Remote No Category Dietary
Overview

At CHI Health Creighton University Medical Center - Bergan Mercy our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services includes trauma services heart and vascular care emergency services surgery maternity cancer care and diagnostic imaging.


Responsibilities

**Sign-on Bonus Eligibility**

12-hours 3 days/week. Every other weekend off.

Most qualified will be contacted by email. 

1. Receives and distributes communication with patients by the telephone, EMR, pneumatic tube system and in written form. Works with Computrition programs to maintain all records, census sheets, nourishment costs and reports on a daily basis. Maintains current and correct diet orders, menus and database for all patients.
2. Maintains good communications between patients, nursing and FNS staff regarding patient records and meal service and menu selection.
3. Participates in departmental Process Improvement programs in the central diet office and develop action plans as needed.
4. Enters Catertrax for the system locations daily and completes any record keeping as required.
5. Monitor the system Temp Trak program. Clear alarm and call operation as needed to be compliant.
6. Calculates eternal feeding orders per policy and procedure.


Qualifications

Minimum Requirements:

Required Minimum Knowledge, Skills and Abilities

Computer skills, typing, high level of mathematical /analytical skills.  Knowledge of therapeutic diets.  Ability to communicate effectively with patients and hospital staff.  Ability to work accurately with details.  Ability to work with minimum supervision.

PREFERRED Qualifications

Associates degree in Food and Nutrition or equivalent education

Minimum of 2 years institutional food service experience.

Call Center environment experience.

Serv Safe Certificate.

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While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.