Department Support Assistant

St. Luke’s Health-Memorial paves the way for quality innovative health care in East Texas and provides more than a quarter of a million patient services each year. With hospitals in Lufkin Livingston and San Augustine St. Luke’s Health-Memorial provides millions of dollars in charity care and community support each year.

JOB SUMMARY / PURPOSE
This job description is restricted to laboratory self-managed large outreach programs.
The Customer Service Representative will be responsible for customer service calls related to lab outreach. They will be
responsible for maintaining Outreach laboratory supplies, distribution to laboratory clients, and coordinating various
office tasks.

ESSENTIAL KEY JOB RESPONSIBILITIES
1. Answers all calls coming into the laboratory and directs the caller to the correct person or department if they
are unable to service the caller.
2. Maintains laboratory supplies for Outreach Lab Customers. Orders as needed and pulls supplies for Client
requests.
3. Maintains employee binders.
4. Runs and resolves various reports for multiple areas of the Laboratory.
5. Acts as the mail room distributor for the lab.
6. Makes flyers, training sheets, and additional communication materials as needed.
7. Keeps up with the employee phone list and departmental phone list.
8. Edits and corrects billing information to ensure accurate billing process
9. Communicate test results, fax reporting, process verbal orders and contact customers related billing or
testing question.

10. Follow up with patients or customers for any samples/tests in questions.

Required Education and Experience

*High School Diploma/GED
*Job related experience is required