Principal Infrastructure Design Engineer

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

• Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements.
• Initiates methods and approaches to meet defined business objectives. Resolves subtle complexities that often have significant implications for program’s overall success.
• Has a deep awareness and understanding of emerging trends and technologies in IT and Healthcare.
• Is considered a subject matter expert in the enterprise and multiple technology areas, platforms and functions.
• Works on multiple projects that may span the enterprise.
• Serves as an escalation point for complex requests and issues.
• Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
• Perform daily production support activities
• Participate in team on-call rotations.
• Perform patching and code deployments across all environments
• Perform project resourcing, oversight and management.
• Act as primary conduit to and representative of the ITD Operations team. Oversee support efforts between IT Operations and other CommonSpirit teams, and provide escalation and resolution functions when necessary.
• Schedule and manage all performance tuning and troubleshooting efforts
• Provide overall ownership of the Change Management process for the System Administration team and IT Operations technical environment.
• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines
• Provide overall technical ownership for all support and project issues and responsibilities within the System Administration and ETS teams.
• Design, implement and maintain a comprehensive monitoring and alerting process across all ITD Operations platforms
• Maintain primary responsibility for strategic planning, technical roadmap development, standards and architecture.
• Build new test and production environments on existing or new hardware as required.
• Identify automation opportunities and implement scripted solutions.
• Lead efforts to identify technical innovation and process improvement opportunities.
• Manage a comprehensive and ongoing release management and planning program.
• Utilize standard tools and methodology to develop system and support performance metrics.
• Demonstrate strong leadership through team motivation, coaching, mentoring, and delegating.
• Demonstrate comprehensive knowledge & expertise with CommonSpirit business processes and routines.
• Research and recommend appropriate System Administration best practices, and tools.
• Perform crisis management during high-severity operational incidents.
• Perform meeting facilitation for staff, operational support and project meetings. Act as the primary operational support lead.
• Complete assignments as required by the System Director and System Manager and work effectively with all levels of leadership.
• In conjunction with the Operations Manager, coaches the team on personal development and develops training strategies and schedules.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required. 
• Minimum of 10 years of professional IT experience in an IT technical or infrastructure field is required, with healthcare industry experience strongly desired.
• 5+ years Unix operational experience (Solaris, AIX, Linux) is required.
• 5+ years Windows Server operational experience is required. 

Desktop Automation

• 7+ years’ experience with software packaging, security patching and deployment tools is required.
• 7+ years’ experience with a large complex distributed networking environment is required.
• 7+ years’ experience with complex Active Directory structures including GPO and GPP Administration is required.
• 7+ years of advanced experience with scripting languages is required in at least three of the following languages, (AutoIT, VBS, KIX, and or PowerShell).
• 5+ years designing and implementing automated solutions to automate manual processes. Solutions need to include utilizing a database similar to MS SQL or MYSQL.
• 4+ years of progressively advanced experience in designing and implementing Web automated solutions.
• 2+ year of experience as a team lead.

Messaging

• 9+ years’ experience with Windows Server operating systems is required.
• 8+ years of experience in Exchange support operations, analysis and design in a large, multi-site IT organization.
• 3+ year experience with PowerShell and/or VB Script.
• 5+ years VMWare experience required.
• 4+ years’ experience with SQL server.
• 5 + years’ experience with Archiving Solution.
• Messaging MCITP Certification or equivalent experience.
• Extensive experience in a large enterprise operating environment supporting 10,000+ users.
• Expert in architect/design, and deployment of Microsoft Exchange 2007/2010.
• Extensive experience in an ITIL environment.
• Extensive experience with Microsoft Exchange administration, upgrading, tuning and troubleshooting.
• Extensive experience in troubleshooting server hardware problems.
• Experience with Microsoft SQL 2012/2014 and IIS.
• Extensive experience with 3rd party archiving, spam, filtering, secure messaging, fax and edge devices that directly link into Exchange.

Server Automation

• 7+ years’ experience with software packaging, security patching and deployment tools is required.
• 7+ years’ experience working in a large complex distributed networking environment is required.
• 7+ years’ experience with complex Active Directory structures including GPO and GPP Administration is required.
• 7+ years of advanced experience with scripting languages is required in at least three of the following languages, (AutoIT, VBS, KIX, and or PowerShell).
• 5+ years designing and implementing complex automated solutions to automate manual processes. Solutions need to include utilizing a database similar to MS SQL or MYSQL.
• 4+ years of progressively advanced experience in designing and implementing Web automated solutions.
• 2+ year of experience as a team lead.

Storage

• 7+ years’ experience with NAS and/or SAN Storage technologies.
• 6+ years’ experience with storage networking technologies.