IT EPIC Application Analyst

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Design and present solutions and options that improve patient care, enhance patient engagement, improve operational efficiency organizational knowledge with thoughtful design. Reviews and analyzes systems including testing and documenting Epic applications. Understands system options and configurations completely and can suggest and lead teams through decisions on the best way to configure and utilize the system. 

The Epic Application Analyst acts as a subject matter expert in design, configuration and building one or more technologies of moderate to high complexity.

• Designs, builds, tests, implements, and supports information technology solutions to meet operational and clinical needs.
• Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build.  Works closely with customers to document requirements and communicate effectively with customers and peers to implement changes.
• Supports/maintains day-to-day existing functionality/programs/applications.
• Performs intermediate system analysis and troubleshooting to implement new functionality/programs/applications, and to analyze/research vendor release notes and documentation; understanding complete end-to-end system integration.
• Creates thorough system design and build documentation. Analyze the functionality of the system and how it fits or not with operations; The ability to troubleshoot basic problems and recommend and take appropriate action as required. Translate high-level business requirements to detailed technical designs/documentation.
• Collaborates with other analysts, staff, vendors, and leadership. Meet with department heads and executives on a routine basis to identify and prioritize their needs.
• Leads application management activities for a single functional area to achieve project objectives.
• Manages product lifecycle management, end user enhancement requests of moderate to high complexity, and technical aspects of the modules/applications that are assigned.
• Assists in identifying any barriers to adoption of clinical practice.
• Performs a variety of tasks to support the organizational initiatives.
• Facilitates performance improvement for the effective use of information technology.
• Supports business/clinical operations with clinical and financial end users. Supporting continued system maintenance and optimization.
• On-call coverage (after business hours and weekends) is required, on a rotational basis or as-needed. Some travel required, both locally and overnight. 
• Remote eligible.
• The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• Preferred - Currently certified in Willow Ambulatory or if not certified has experience working with retail pharamacies and their workflows
• Bachelor’s degree in related field; 4 years of equivalent experience may be considered in lieu of Bachelor's degree.
• 2 years of relevant experience required: application support, implementation or development experience with applications in a hospital or medical related industry is required.
• Knowledge of troubleshooting hardware and software
• Experience working with project life cycle or project management methodologies required.
• Advanced understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering, specification development and creation of design and system test plans.
• Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT And non-IT Audiences in concise and easily understandable manner is required.
• EPIC certification for the area in which you support (in primary application) is required or required within 4 months of employment.
• Ongoing maintenance of Epic certification(s) required.
• Strong business or clinical acumen Strong communication, presentation, interpersonal, and rapport-building skills.
• Able to get things done and escalate issues to the decision-makers as necessary
• Exceptional organizational skills with ability to handle multiple projects, multiple (and sometimes conflicting) priorities and adapt to change
• Strong customer service skills required
• Strong analytical skills, detail orientation, ability to troubleshoot, be proactive.
• Demonstrates qualities of assertiveness, a high sense of urgency, initiative (selfstarter), effective communication skills including presentation skills, facilitation skills, and a positive attitude.