CHI Memorial Mountain Management Services 

CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

We care about our employees’ well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs

Employee Assistance Program (EAP) for you and your family

Health/Dental/Vision Insurance

Flexible spending accounts

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 

Adoption Assistance

Paid Time Off (PTO) 

Tuition Assistance for career growth and development

Matching Retirement Programs

Wellness Program

If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!

Job Summary / Purpose

Under general supervision, the Application Trainer 1 acts as first point of contact for providers for application implementations, upgrades and support for employed and affiliated providers.  Assists with testing systems and applications before implementation into production.   Troubleshoots and reports system and application issues for all clinical users, communicating back with resolutions.  Educates providers on system functionality and capability through at- the-elbow support. Serves the medical group as lead for EMR application and integrated systems.

Essential Key Job Responsibilities

• Responsible for rounding: Anticipate, understand and respond to provider & practice needs.
• Assists leadership and IT with clinic AEHR implementation and support
• Suggest changes to the existing systems, procedures and configurations to take advantage of new concepts, methods, technology and health care information processing requirements
• Works with other health care delivery tools within the healthcare system to promote connectivity between all applications in the provision of high quality, cost effective health care
• Appropriately escalates issues that may compromise patient safety, or adversely impact clinical workflow or project timelines, goals or budget
• Analyzes clinic issues and requests, determines feasibility and need, and works with appropriate departments for changes
• Works with providers on adoption and optimization to maximize efficiency of AEHR
• Escalate issues as necessary to the Service Desk and/or Supervisor.
• Works issues routed from the service desk related to AEHR and other health care delivery tools
• Utilizes effective problem solving skills in identifying strengths and weaknesses, identifying obstacles to progress and creatively define problem solving approaches
• Effectively utilizes communication technologies such as web-based meetings, conference calls and e-mail
• Builds and promotes effective working relationships with multiple physicians, departments and disciplines
• Provides primary support to physicians, super user groups, and Practice Managers.
• Evaluates IT application updates and revisions, cascading information to providers and Practice Managers.
• Promotes use of information technology with physicians.
• Proactively ensure physician devices (hardware) and applications are functioning properly
• Supports standardization of documentation and the integration of applicable standards and practices.
• Leads applications training, in clinic optimization, and support for physicians
• Serves as a lead (SME) in multiple applications
• Responsible for opening, managing, and resolving tickets on behalf of providers and practices
• Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems
• Working with CHI National to ensure that all clinic locations meet security requirements from an administrative, technological, and physical aspect
• Works closely with Supervisors/Managers/Directors and team to craft and lead a vision for the provider training plan
• Leads design, development, facilitation, and the deployment of training materials and job aides
• Models analysis of training program to identify learning needs, outcomes, and provides appropriate training
• Works as physician advocate with IT and market leadership
• Reports progress of all training activities to Supervisor/Managers/Directors
• Require on-call responsibilities.
• Additional tasks/responsibilities as defined.

Required Education

• Associates Degree in a related field or may substitute an equivalent combination of education and experience.

Required Minimum Knowledge, Skills and Abilities

• Responsible for identifying and communicating training material needs.
• Responsible for weekly status reports
• Responsible for opening, managing and resolving tickets on behalf of providers
• Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems
• Works as physician advocate with IT and site leadership.
• Requires on-call responsibilities.
• Additional tasks/responsibilities as defined.
• Knowledge of systems and application support.
• Knowledge of ITIL environments.
• Healthcare experience preferred, not required.

PREFERRED Qualifications

• 2+ years’ experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user.