Patient Experience Coach RN
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.
Our Mission
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.
- Employment Type: Full Time
- Department: Performance Excellence
- Hours/Pay Period: 80
The posted compensation range of $37.4 - $55.63 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Job Details
Responsibilities
In partnership with the Dignity Health Director of Patient Experience, this position serves as a leader of system wide initiatives designed to significantly improve the patient and family experience. As a resource on PEX issues, this person provides direction, expertise, leadership, education, and supportive resources to the assigned facilities. Incorporating human factors principles and evidenced based practice, this person will lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety and reducing exposures of the organization. With minimal supervision, this strategic business partner will support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff. The coach will provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors. The behaviors under observation are a standard for across Dignity Health. The intended purpose of these behaviors is to achieve an exceptional experience for patients and as a demonstration of humankindness to patients, families and co-workers. This position takes a leadership role and skills to assess the patient experience. This position customizes his/her approach to best align with each organization's starting point and day-to-day/week-to-week analysis of specific behaviors and data. This position is a key driver in implementing the Dignity Health Way of patient experience, serving as a highly visible coach to front line caregivers, staff and providers. This work will be done during various shifts, including some week-end and p.m. shifts.
Qualifications
Minimum:
BSN
Three years or more experience as an RN
Current AZ state RN license in good standing
American Heart Association BLS
Crucial Conversations.
Measurevention experience
Ability to manage ones own schedule and proactively improve the patient experience
Possess strong communication skills and effective interpersonal, professional and leadership capabilities.
Ability to present information, to a wide variety of audiences, in a formal and informal setting.
Effective verbal and written interpersonal and communication skills.
Ability to utilize PC-based software
Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills
Strong organization and research skills.
Preferred:
1 year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) years or more experience preferred.
ED position Emergency Medicine experience preferred
OverviewDignity Health’s Mercy Gilbert Medical Center is nationally known for our holistic approach to medicine, and here, you are a part of a “golden thread” of compassionate care that connects staff and patients. While walking through the Healing Garden–with it’s intertwined pathways, garden areas and fountains–you’re reminded of our dedication to honoring the whole person. Embracing total well-being, then seeing patients and their loved ones respond positively, is personally rewarding to you. Dignity Health is one of the largest healthcare systems in the West with over 40 hospitals in Arizona, California and Nevada. Mercy Gilbert is a modern, 212-bed, acute care, not-for-profit community hospital in the Phoenix area’s East Valley. We offer a full breadth of care, from emergency and cardiovascular to pediatric, orthopedic and diagnostic services. Since opening in June 2006, we have been named the “#1 Small-Sized Acute Care Hospital” by Arizona Business Magazine and the “#1 Healing Hospital in the Nation” by Baptist Healing Trust. We’ve also been named “Business of the Year” by the Gilbert Chamber of Commerce. You’re proud of these awards, but even more, you’re proud of the solace, serenity and reprieve you’re able to provide here. Living in Phoenix’s relatively new suburb of Gilbert, Arizona, you treasure its old-world charm mixed with modern-day luxuries. This urban center has all the shopping, restaurants and culture your heart desires, with all the outdoor activities your spirit needs. There are nearby lakes for boating, wakeboarding and water skiing, while Flagstaff and Sunrise offer winter skiing and snowboarding. Arizona has four professional sports teams, and you’re a year-round fan. You look forward to all the activities, but then again, at the end of a busy day, taking a moment to relax poolside and reflect. The scenery, the climate and the culture present the perfect backdrop for your healing work at Mercy Gilbert. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.
Nursing excellence starts with you.
Are you a career fit with our CommonSpirit Health culture? To understand how we are structured, we believe in some core philosophies with the following:
We will be stronger together, achieving excellence in all we do, collaborating across the fields and growing our collective knowledge.
We will let humankindness guide us as we treat every person with holistic, personalized care for the body, mind and spirit.
We will advance the science and art of nursing as innovative leoders who demonstrate the power of evidence-based, compassionate care. If you believe in working together with humankindness for all to advance the science and art of nursing - then you have found your career fit with usl
“Our hope is that you will always feel inspired, knowing you truly are the heart and soul of CommonSpirit.”
– Kathleen D. Sanford, EVP, Chief Nursing Officer
Your Potential Career Path
This is a snapshot of your potential career path highlights the series of job positions that help you progress towards your goals and objectives. Ultimately, your career path depends on your career values and personal goals.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Success Profile
What makes a successful Patient Experience Coach RN at Mercy Gilbert Medical Center?
- Compassionate
- Trustworthy
- Proactive
- Collaborative
- Communicator
- Balanced
Our Total Reward Offerings
At CommonSpirit Health, we believe investing in our team members lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs.
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Pay and Recognition
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Balanced Life
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Well-Being
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Professional Growth
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Financial Future
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Dependent Care
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.