System Manager of Marketing Web and Digital Experience
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.
Our Mission
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.
The posted compensation range of $49.78 - $74.05 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
- US-IL-Chicago | US-CA-San Francisco | US-AZ-Phoenix |
Job Summary and Responsibilities
This is a remote position.
The System Manager Marketing, Web and Digital Experience, supports the performance, operations and continuous improvement of CommonSpirit Health’s consumer-facing marketing websites, apps and other consumer-facing digital properties. This role supports enterprise digital strategy by managing web and app operations, ensuring user-centered digital experiences and aligning web and app efforts with campaign and content priorities.
This position works closely with multiple stakeholders — including marketing, IT, brand, vendors and region and market teams — and plays a key role in web governance, UX implementation and digital content workflows. The manager partners closely with the system’s marketing operations team and web content authoring lead to support coordination across Adobe Experience Manager (AEM) authors, and ensure content publishing processes meet governance standards.
Essential Key Job Responsibilities
Website operations and performance
- Oversee the day-to-day functionality and user experience of the marketing website, ensuring quality, accessibility and mobile responsiveness.
- Serve as a liaison with IT and vendors to manage ongoing platform updates, technical fixes and performance enhancements.
- Support the implementation of personalization features, modular content and dynamic components in coordination with Martech and IT teams.
Web governance and request triage
- Partner with the marketing operations team to triage and prioritize incoming web requests from across the organization.
- Ensure alignment with established digital governance processes and maintain oversight of workflow standards, approvals and publishing timelines.
- Help evolve governance models in response to emerging digital needs, compliance requirements and organizational priorities.
Content coordination and collaboration
- Work closely with AEM authoring to support enterprise-wide publishing efforts and ensure coordination across distributed content teams.
- Provide operational support for campaign-related content and service line landing pages, ensuring brand and UX consistency.
- Contribute to the development of documentation, training materials and authoring best practices.
User experience and digital enhancements
- Collaborate with UX and digital product teams to implement user-centered design enhancements across digital properties.
- Advocate for accessibility and inclusion in all aspects of web and app experiences, ensuring compliance with WCAG standards.
- Monitor site navigation, layout, and component usage to improve usability and engagement.
Cross-functional collaboration
- Partner with Martech, analytics and automation teams to ensure cohesive integration of web components with campaigns and consumer journeys.
- Coordinate with marketing, brand and service line leaders to support enterprise initiatives and content strategy.
- Stay current with web experience trends, platform capabilities and the impact of AI on consumer expectations and digital operations.
Job Requirements
Required Education and Experience
- Bachelor’s degree in marketing, digital communications, web design or a related field
- Minimum of 6 years of experience managing enterprise-level marketing websites
- Minimum of 8 years of experience working within a content management system, preferably Adobe Experience Manager
- Experience coordinating with cross-functional teams, including content, marketing operations and IT
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.