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ITD Tech Infrastructure Senior Systems Engineer

CommonSpirit Health
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Requisition ID 2021-198963 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Standard Hours Monday - Friday (8:00 AM - 5:00 PM) Remote Yes
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Responsibilities

Job Summary / Purpose:

The System Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for systems owned by the CommonSpirit Health Technology Infrastructure team. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades, and evaluating and installing patches and software updates.  Responsibilities also include operational support activities such as resolving software and hardware related problems, managing backup and recovery activity, administering technology layers, managing monitoring and alerting functions, performing capacity planning and conducting version management.

System Engineers  work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health’s IT standards, controls and governance.

To be successful, individuals must possess a combination of technical, business and leadership skills. This requires an understanding of customers’ business needs, processes, and functions. They also require a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must possess excellent communication skills and the ability to influence others.

The Senior System Engineer will have a thorough and comprehensive mastery of support platforms/products and environments.  They focus a majority of their time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and highly complex. They assist with evaluation, engineering /design and implementation services for new products, technologies and solutions as well as serve as escalation support to Tier 1 and Tier 2 system engineers.

Essential Key Job Responsibilities:

  • Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Implements methods and tools at project and team level including selection and tailoring in line with agreed standards. Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements. Contributes to organizational policies, standards, and guidelines for methods and tools.
  • Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program.
  • Perform daily operational support activities across a large VMWare virtual infrastructure platform
  • Act as conduit and representative of the Cloud Operations Team and provide escalation and resolution functions for senior management when necessary.
  • Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
  • Perform daily production support activities for VMWare, Azure, AWS services.
  • Participate in team on-call rotations.
  • Perform patching and code deployments across all environments.
  • Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions.
  • Coordinate implementation and support efforts between Technology Infrastructure and other CommonSpirit ITD teams.
  • Provide oversight and facilitation of the CommonSpirit IT change management process as it applies to the System Engineering team.
  • Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
  • Provide technical leadership and ownership of issues across multiple disciplines and technologies.
  • With oversight from the Principle System Engineer and Management, initiate and facilitates strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
  • Conduct performance tuning and troubleshooting.
  • Design, implement and maintain a comprehensive monitoring and alerting process across all IT platforms.
  • Identify automation opportunities and implement scripted solutions.
  • Identify technical innovation and process improvement opportunities.
  • Utilize standard tools and methodology to develop system and support performance metrics.
  • Demonstrate potential leadership qualities through team motivation and technical training.
  • Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines.
  • Perform crisis management during high-severity operational incidents.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Benefits Include: Benefits include Medical, Dental, Vision, Paid Time Off, Holidays, Retirement Program, Disability Plans, Tuition Reimbursement, Adoption Assistance, Employee Assistance Program (EAP), Discount Programs, Life Insurance Plans, Worker Compensation, Dress for Your Day Policy, Voluntary Benefits.

Compensation Range:  $54.11  to $70.35, hourly rates, annualized. Varies by geographic pay areas and is only an estimate. 

Position is eligible for incentive pay based on company performance. This position is eligible to work from home. 

#missioncritical
#LI-Remote

Qualifications

Minimum Qualifications:

Education and Experience

  • BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
  • Minimum of 10 year of professional experience in an IT technical or infrastructure field is required.
  • General knowledge of Microsoft and UNIX operating systems required.
  • Fundamental knowledge of networking and security technologies such as TCP/IP, DNS, firewalls, load balancing/proxies, authentication, single-sign on desired.
  • Basic knowledge of storage networks and technologies desired.
  • Basic knowledge of testing and quality assurance methodologies desired.
  • Established understanding of Infrastructure and relative technologies.
  • Qualified candidates will have extensive experience with VMware technologies and solutions
  • Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling).
  • 5-7 years of experience with vendor management.
  • Proven abilities in problem management, process analysis and root cause analysis is required.
  • 5+ years’ experience with software packaging, security patching and deployment tools is required.
  • 5+ years’ experience with large complex distributed networking environments is required.
  • 5+ years’ experience with complex Active Directory structures including GPO and GPP Administration required
  • 5+ years’ of Advanced experience with PowerShell

Knowledge, Skills, Abilities and Training

  • Excellent judgment in determining work and problem resolution priorities and approaches.
  • Ability to handle multiple tasks, set priorities, schedule and meet deadlines in a past paced work environment is required.
  • Strong written and oral communication skills desired; Ability to develop and organize written documentation and procedures is required.
  • Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.
  • General knowledge of Microsoft and UNIX operating systems required.
  • Fundamental knowledge of networking and security technologies such as TCP/IP, DNS, firewalls, load balancing/proxies, authentication, single-sign on desired.
  • Basic knowledge of storage networks and technologies desired.
  • Strong knowledge of testing and quality assurance methodologies desired.
  • Healthcare industry experience a plus.
  • Desire VCP/AWS/Azure Certifications
  • Experience with PowerCLI / Powershell Scripting
  • Experience with VMWare Vrealize Operations Manager
  • Experience with Zerto

Summary of Essential Cognitive Functions

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning. 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.