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Complex Placement Coordinator

VMFH Division Support Services Tacoma, Washington; Remote
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Requisition ID 2022-218465 Employment Type Full Time Department Care Management Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday; 8:00am - 5:00pm Remote Yes Category Administrative / Clerical / Customer Service
Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.


As a part of our organization, we currently offer the following benefits:

Competitive starting wages (DOE) and training to grow within the company
Paid Time Off (PTO)
Health/Dental/Vision Insurance
Flexible health spending accounts (FSA)
Matching 401(k) and 457(b) Retirement Programs
Tuition Assistance for career growth and development
Care@Work premium account for additional support with children, pets, dependent adults, and household needs
Employee Assistance Program (EAP) for you and your family
Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
Adoption Assistance
Wellness Program


Responsibilities
Job Summary: 
The Complex Placement Coordinator performs activities delegated by the Complex Placement Team to assist in the administrative operations and placement process of the Complex Placement Team. The incumbent uses effective interpersonal skills in all interactions involved with the position including internal and external stakeholders. This position assists with the process of efficiently and effectively coordinating movement of referred complex care coordination patients in the designated CommonSpirit Northern California Division hospitals.
Essential Key Job Duties:
  • Works independently in collaboration with the Complex Placement Team.
  • Identifies potential problems and brings them to the attention of the Complex Placement Team.
  • Communicates with referring and receiving facility staff to assist timely placement of patients.
  • Documents activities clearly and accurately to promote effective communication with members of the care team, external stakeholders, Skilled Nursing Facilities, and facility owners.
  • Uses effective communication skills with colleagues, customers, and care team members, both internal and external, to facilitate the timely placement of patients.
  • Willingly provides and accepts direct, constructive feedback to and from colleagues.
  • Verbalizes knowledge and support of CommonSpirit and Northern California Division Mission and Vision statements.
  • Prepares meeting materials for daily meetings with stakeholders.
  • Exhibits a customer-oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them.
  • Actively participates in and encourages others to utilize creative and innovative approaches to accomplish duties.
  • Performs duties in a self-directed manner with minimal supervision or direction.

Qualifications
Required Education and Experience:
  • Prior experience in care coordination.
  • AA degree.
  • Proven proficiency with Microsoft Office applications.
  • Proficient or achievement of proficiency within 3 months with Google Workspace.
  • Excellent verbal and electronic communication skills, including professional telephone and email etiquette.
Preferred/Desired:
  • 2+ years working in a healthcare setting.
  • Familiarity with Cerner.
  • Bachelor’s degree.
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.