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Patient Service Representative

Virginia Mason Medical Center Seattle, Washington
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The posted compensation range of $21.66 - $29.78 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-361901 Employment Type Full Time Department Patient Registration Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:30 AM - 5:00 PM) Remote No Category Administrative and Clerical
Overview

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state � CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

We're proud to share that Virginia Mason Medical Center was recognized among the Best Hospitals in Washington state by U.S. News & World Report. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means aseamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.

As a part of our organization, we currently offer the following additional benefits:

  • Competitive starting wages (DOE) and training to grow within the company
  • Paid Time Off (PTO)
  • Health/Dental/Vision Insurance
  • Flexible health spending accounts (FSA)
  • Matching 401(k) and 457(b) Retirement Programs
  • Tuition Assistance for career growth and development
  • Care@Work premium account for additional support with children, pets, dependent adults, and household needs Employee Assistance Program (EAP) for you and your family Voluntary
  • Protection: Group Accident, Critical Illness, and Identify Theft
  • Adoption Assistance Wellness Program

Responsibilities

This position supports reimbursement for VMMC through the collection and verification of demographic and insurance information from new and established patients; obtaining and documenting organizational and federally mandated patient signatures; initiating and updating the patient registration systems as needed; creates medical records for use in patient care; provides a welcome environment to all patients who arrive for care; collects co-payments and/or pre-payments and facilitates on-time arrival of patients to the clinical areas.


Qualifications

We require:

  • A high school diploma and two years of experience working in a health care setting, related education or equivalency.
  • Knowledge of medical terminology and third-party payer requirements is also required.
  • Demonstrated excellence in customer service and/or patient care skills. Requires demonstrated organization, interpersonal communication and strong computer skills.
  • Incumbents must demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day.
  • Prefer proficiency in telephone management and VMMC computer systems (IBM scheduling, GroupWise and Internet Explorer).
  • Experience working with banking transaction systems is preferred

We deliver inspired people to do meaningful work. 

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While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.