Patient Account Specialist
The posted compensation range of $24.00 - $34.09 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
The responsibilities of this position are to facilitate, educate and communicate to patients Virginia Mason Medical Center's revenue cycle policies and procedures. This includes, but is not limited to, responding to patient inquiries regarding all billing aspects of a hospital based medical facility as well as maximizing reimbursement of self pay receivables via payment schedules, assessment for in-house charity programs or eligibility for state-sponsored insurance plans. This position will proficiently perform duties as outlined below in one of the following areas: Patient Account Specialist or Patient Service Specialist.
Patient Account Specialist:
- In a high call volume setting, provides clarification and education to, as well as research of, patient billing inquiries.
- Addresses broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefit interpretation and adjudication.
- Provides financial counseling both in advance and post receipt of services. Provides assistance with reimbursement for under or un-insured individuals (including uncompensated care).
- Collects on private receivables and may participate in collection agency processes (ie: court appearances)
- Acts as resource to Medical Center for organizational, state, federal and commercial reimbursement procedures and policies as they may pertain to individual patient situations.
Patient Service Specialist:
- Provides financial counseling in advance of services, collects prepayments, and provides cost estimates to patients, payers and providers.
- Responds to patient inquiries regarding benefits and charges.
- Provides assistance with reimbursement to under or un-insured patients.
- Provides bedside financial counseling services.
- Acts as a resource to the medical center for organization, state and federal reimbursement procedures, policies and individual patient status situations.
Qualifications
We require:
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
- Ability to problem solve and multi-task; keep confidences
- Knowledge of insurance concepts
- Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
- Excel in a team based environment with a positive attitude
- Comfortable with ambiguity and the ability to be flexible
Preferred:
- Knowledge of financial or Medicaid application assistance
- 6 months previous call center
- health care experience and medical terminology
- High school diploma or GED
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
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Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.