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Financial Navigator

Virginia Mason Medical Center Seattle, Washington
Requisition ID 222446 Employment Type Full Time Department Financial Navigator PFS Hours/Pay Period 80 Shift Day Weekly Schedule 8:00am - 4:30pm Remote No Category Administrative and Clerical

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state – CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.


The responsibilities of this position are to facilitate, educate and communicate to patients Virginia Mason Medical Center's revenue cycle policies and procedures. This includes, but is not limited to, responding to patient inquiries regarding all billing aspects of a hospital based medical facility as well as maximizing reimbursement of self pay receivables via payment schedules, assessment for in-house charity programs or eligibility for state-sponsored insurance plans. This position will proficiently perform duties as outlined below in one of the following areas: Patient Account Specialist or Patient Service Specialist.

Principal Responsibilities:

A. In a high call volume setting, provides clarification and education to, as well as research of, patient billing inquiries. Addresses broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefit interpretation and adjudication.
B. Provides financial counseling both in advance and post receipt of services. Provides assistance with reimbursement for under or un-insured individuals (including uncompensated care).
C. Collects on private receivables and may participate in collection agency processes (ie: court appearances)
D. Acts as resource to Medical Center for organizational, state, federal and commercial reimbursement procedures and policies as they may pertain to individual patient situations.

A. Provides financial counseling in advance of services, collects prepayments, and provides cost estimates to patients, payers and providers.
B. Responds to patient inquiries regarding benefits and charges
C. Provides assistance with reimbursement to under or un-insured patients
D. Provides bedside financial counseling services
E. Acts as a resource to the medical center for organization, state and federal reimbursement procedures, policies and individual patient status situations


Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail; ability to problem solve and multi-task; keep confidences; knowledge of insurance concepts; ability to meet and exceed service components of this position; demonstrated basic telephone skills (transfer, conference, placing a patient on hold); excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible.

Preferred qualifications

6 months previous call center, health care experience and medical terminology

High school diploma or GED

Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report.
Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.
You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients. 

As a part of our organization, we currently offer the following additional benefits:

  • Education Loan Forgiveness for qualifying loans
  • Competitive starting wages (DOE) and training to grow within the company
  • Paid Time Off (PTO)
  • Health/Dental/Vision Insurance
  • Flexible health spending accounts (FSA)
  • Matching 401(k) and 457(b) Retirement Programs
  • Tuition Assistance for career growth and development
  • Care@Work premium account for additional support with children, pets, dependent adults, and household needs
  • Employee Assistance Program (EAP) for you and your family
  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
  • Adoption Assistance
  • Wellness Program

“We deliver inspired people to do meaningful work.”

We are an equal opportunity/affirmative action employer.


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