Account Manager - HRS

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state – CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

Honored as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason in Seattle, WA, is internationally recognized as a preeminent organization that is focused on transforming health care. True to that vision, we spent this past decade creating and delivering a multitude of innovations. The results? Industry-changing process improvements and initiatives that have revolutionized our ability to eliminate waste, cut costs, and most importantly, improve the quality of services. Our commitment to Team Medicine and the transformation of health care is what built our reputation as a quality leader, and empowers us with the capability to provide rapid access to care through our Virginia Mason Production System.

Health Resource Services (HRS) is a national, provider-owned group purchasing organization (GPO). We transform health care by helping providers deliver a better patient experience. Affordable and effective access is a vital part of our strategy, for our members and their communities. This is why we build partnerships and networks that allow us the leverage and capacity to offer our members more.

This position is responsible for addressing customers’ needs and concerns as quickly and effectively as possible through strong business relationships. The establishment and development of key relationships with members, vendors and Premier support people is necessary to assure success. This position will help retain and manage HRS’ member base through collaborative activities with suppliers, distribution partners, and HRS staff.

Responsibilities include:

• Work with internal and external teams to support new member implementation activities
• Properly manage client’s expectations and follow through on commitments
• Respond to issues quickly and correctly and ensure they are resolved or escalated
• Become an expert on Premier and HRS GPO programs, and Supply Chain tools, both internal and member facing
• Prepare designated reports as required by HRS management, staff and members
• CRM account (SalesForce) maintenance to include loading of system data, data entry, data quality and verification
• Generate and pre-populate required member forms for contract access and Price Activations
• Identify opportunities and promoting cost-saving solutions to members
• Maintain program knowledge through continued education of GPO products and services
• Creates customized spreadsheets and prepares various reports for members for analysis of contract utilization, variances within sales reporting, tier levels and signed commitment forms

Associate's degree or equivalent experience.

Preferred: Three - five years of experience in healthcare, purchasing or sales industry; CRM Experience (SalesForce); General knowledge of supply chain principles and a working knowledge of health care products.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking.

We are an equal opportunity/affirmative action employer.