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IT Software Eng Technical Analyst

Dignity Health San Francisco, California

The posted compensation range of $38.93 - $56.45 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2023-304065 Employment Type Full Time Department Information Technology Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday Remote Yes Category Information Technology

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Job Summary / Purpose

The Technical Analyst leverages their technical knowledge to provide application support and implementation support of low to moderate technology complexity.

The Technical Analyst follows defined procedures to perform support for project implementation activities.  Typically works on one or more pprograms as a Technical expert team member.


This is a remote position. On call rotation evening and weekends.

Essential Key Job Responsibilities

  • Responds to incidents and requests, performs diagnosis, troubleshooting and critical thinking to solve or fulfill needs of low to moderate complexity; utilizing knowledge management and escalates issues when necessary. 
  • Responsible for taking on-call on a regular basis
  • Follows appropriate change control process at all times 
  • Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.   
  • Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.  
  • Develop knowledge and participate in the transition to operations functions following implementation delivery.   
  • Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.  
  • Participate in supporting  functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.  
  • May provide guidance and training and problem solving assistance to other team members.  
  • ​Seeks to identify repeatable issues or requests and perform continuous process improvement activities to ultimately improve customer satisfaction experience.

  • Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
  • 4-7 years’ experience working in IT as an Application Systems Analyst or Technical Analyst role
  • 5 years' Soarian Financial Experience Required
  • Skills:
    • Excellent writing/documentation and communication skills.
    • Fast learner, quality consciousness and committed to providing exceptional customer service.
    • Knowledge of troubleshooting hardware and software.
    • Experience working with project life cycle or project management methodologies required.
    • 4 or more years’ experience with application support in a hospital or medical related industry required.
    • Ability to understand technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT and non-IT audiences in concise and easily understandable manner is required.
    • Strong Analytical and problem solving skills required.
    • Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.
    • Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required.
    • Highly self-motivated, ability to complete assignments with limited supervision and attention to detail is required.
    • Operational understanding and ability to work in a complex and matrix oriented team environment.
    • Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example
    • Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired



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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.