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Customer Service Representative Lab

CHI Mercy Health of Roseburg Roseburg, Oregon
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Requisition ID 2022-239627 Employment Type Full Time Department Outpatient Laboratory Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday 7:30am - 4pm Remote No Category Laboratory
Overview

CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration - that guide our interactions with our patients and each other remain the same. In the welcoming embrace of these nurturing communities you will feel immediately at home. 

Roseburg is located on Interstate 5 in Southern Oregons scenic Douglas County. The community is nestled in a lush forested region known as the 100 Valleys of the Umpqua. In many places you’ll find it hard to maintain a healthy work-life/personal-life balance because the pace of one is indistinguishable from the other. Not here. Life never stops here but it slows to an easy welcome pace. A traffic jam means you missed the yellow and have to wait for the next green. A terrible parking space is the one across from the restaurant instead of in front of it. And the three words you may never hear are “Wow that’s expensive.” Easy is the best way to describe life here. Hard-to-beat works too.


Responsibilities

Pay Scale: $16.67 - $22.36

Shift: Monday - Friday 7:30am - 4pm

Job Summary:

Provides high quality customer service and technical support by telephone.  Maintains positive client/staff relationship through timely, courteous, accurate and efficient handling of all calls. Provides technical support to ensure the quality of specimens for laboratory testing.

Essential Functions:

  • Acts as a primary resource for outpatient staff, physicians and clients for laboratory questions as well as laboratory services and specimens.
  • Collaborates closely with specimen processors to add on tests and ensure proper follow through to ensure that testing is completed.
  • Keeps accurate and comprehensive phone logs of all incoming and outgoing calls.
  • Coordinates and dispatches courier services as needed. Ensures that stat and routine specimens are delivered to the lab in a timely manner.
  • Reviews lab orders including providing feedback to lab assistants regarding order issues and logging errors into the error log spreadsheet. Provides appropriate correction and follow up to the patient order.
  • Addresses concerns by researching issues and identifying resolutions. Uses advanced troubleshooting skills to make determinations regarding course of action and alternatives.
  • Documents issues from start to finish in a clear, concise manner. Ensures all parties are updated throughout the process. Tracks issues and ensures supervisor is able to access data for quality improvement.
  • Responsible for customer service support for the Laboratory including receiving and routing telephone calls.
  • Other duties as assigned by management.

Qualifications

License/Certification:

  • Phlebotomy certification required.

Experience:

  • Three (3) years full time Laboratory experience
  • Able to adjust to change, handle interruptions and function with changing circumstances.
  • Able to work independently while promoting a team environment.
  • Must have outstanding interpersonal skills and be able to provide excellent customer service.
  • Knowledge of medical laboratory terminology and training in medical secretarial science preferred.

Education:

  • High school diploma or GED required.
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.