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Patient Experience Coach Nurse

Yavapai Regional Medical Center Prescott, Arizona
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Requisition ID 2022-265252 Employment Type Full Time Department Nursing Administration Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote No Category Risk and Compliance
Overview

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

  • Our exceptional benefits package includes:
  • Competitive compensation
  • Flexible scheduling
  • Career growth opportunities
  • Tuition reimbursement
  • Relocation assistance for eligible position

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

  • It is an inviting community with bygone charm and modern amenities.
  • Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.
  • The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness


Responsibilities

We are offering relocation to new hires who meet the eligibility requirements.

  • provides direction, expertise, leadership, education, and supportive resources to the assigned facilities
  • lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety
  • support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff
  • provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors

Qualifications

Minimum

  • Three years RN experience
  •  Current, valid Arizona or compact RN state license
  •  AHA BLS for Healthcare Provider
  •  Ability to manage one's own schedule and proactively improve the patient experience
  •  Possess strong communication skills and effective interpersonal, professional and leadership capabilities
  • Ability to present information, to a wide variety of audiences, in a formal and informal setting
  •  Effective verbal and written interpersonal and communication skills
  • Ability to utilize PC-based software
  •  Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills
  •  Strong organization and research skills

Preferred

  • BSN
  • Crucial Conversations; Measurevention experience
  • One year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) or more years of experience preferred

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.