Supervisor, Collections

This position is a remote opportunity.

Purpose of Position:
Oversees daily operations of PFS Collections, Ensures efficient and effective department operations by managing employee and client relations and guiding and coaching staff to achieve operational goals. May perform administrative and financial tasks as assigned by the Manager of Patient Financial Services.

Inter-Relationships:
Supervisor will develop and foster a professional working relationship with hospital senior managers, department heads, and members of the hospital staff. In addition, the Supervisor will develop and maintain effective relationships with Admitting, Patient Access and all revenue producing departments, Charge Master and third party payer personnel.

Primary Job Duties and Responsibilities:
The following are representative of the duties and responsibilities the Patient Financial Services Supervisor is expected to perform while exemplifying the five YRMC values of integrity, respect, accountability, quality, and commitment. In interacting with others the Patient Financial Services Supervisor is expected to: 1) maintain and enhance the self-esteem of others, 2) listen and respond to others using empathy, 3) ask for help from others in solving problems, 4) share thoughts and rationale with others, 5) provide support without removing the responsibility of others.

• Establishes and maintains systems that ensure collection processes are handled in a timely, effective and efficient manner.
• Develops, implements and maintains operating practices according to hospital objectives and within established time frames.
• Ensures demographic, financial and billing information is accurately collected during the interactions with the public.
• Ensures HIPAA consents and pertinent information are always obtained.
• Consistently follows up on necessary actions to correct data collection errors or issues.
• Monitors patient complaints related to collections to ensure timely resolution.
• Prepares and maintains the monthly department staff schedule to ensure necessary coverage and makes changes and adjustments, as necessary; ensures PTO is approved, monitored and entered into the scheduling and/or payroll system as required.
• Coordinates staff members' assignments, distributes workload and follows up to ensure daily operational requirements and tasks are completed.
• Maintains a good working relationship with physician offices and community members.
• Coordinates training programs designed to maximize the knowledge and professionalism of department personnel.
• Supervises the orientation of new employees and the ongoing training and development of all personnel in the department to ensure competency.
• Monitors the performance of department personnel and recommends corrective measures and opportunities for improvement as needed
• Provides regular feedback to Patient Financial Services Manager on employee’s progress including, but not limited to, a 90 day written summary for new employees and an annual written review of all employees.
• Provides ongoing guidance and coaching to staff utilizing the principles of Interaction Management.
• Assumes responsibility for the department, in the absence of the manager.
• Develops and administers measurable performance objectives related to the quality of collection activities.

Minimum Qualifications:

• High School diploma or equivalent; Associate’s degree preferred.
• Three years of experience in business processes i.e. physician office, Patient Financial Services, Patient Accounting, Patient Scheduling or Admitting
• One year of leadership/supervisory experience.
• Must be familiar with all types of healthcare business office activities and processes, including, but not limited to, Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management and Customer Service.
• Knowledge of third party payer requirements including federal, state and private health care plans andauthorization processes.
• Must possess the personal characteristics of professionalism, credibility and commitment to high standards.
• Excellent communication, interpersonal, public relations, leadership and team-building skills.
• Must be a self-starter who is accountable and requires minimal direction and supervision.
• Must be creative, flexible, open to new ideas and able to adapt to change quickly and smoothly.
• Advanced computer literacy and proficiency in Microsoft Windows and Microsoft Office (Outlook, Word, Excel).
• Cerner Electronic Medical Record (EMR) experience preferred; knowledge of system maintenance related directly to Patient Financial Services application preferred.
• Physical Requirements: Incumbent duties are administrative in nature and include ability to:
• Travel up to three miles a day throughout the hospital to access information from other work areas
• Use hand(s), keyboarding, mousing and/or writing for extended periods of time
• Bending stooping and sitting for long periods of time
• Occasional lifting of 5-15 pounds
• Able to push adults and children in wheel chairs.
• Process verbal information and input this information into computer system
• Follow complex instructions
• Think logically in following procedures and instructions
• Work under stress, with interruptions and deadlines
• These requirements may be met with or without reasonable workplace accommodations

A compensation range of $21.70 - $27.12/hr is the reasonable estimate that CommonSpirit in good faith believes it might pay for this particular job based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility and more!

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This is a remote position.